Jordyn Frye
San Diego,CA
Summary
Motivated Facilities Coordinator / Customer Service Agent with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an efficient work environment.
Overview
7
7
years of professional experience
Work History
Facilities Assistant / Seasonal Intern
CBRE, Inc.
05.2020 - 05.2024
- Assisted in the coordination of site reduction efforts, including relocating employees, equipment, and organizing materials
- Communicated changes to employees and vendors to ensure a smooth transition
- Organized lab files for offsite retention, maintaining accurate records
- Coordinated vendor pick-ups and escorted additional labor to facilitate efficient moves
- Managed the ordering of kitchen and conference room supplies
- Provided front desk support, assisting with visitor check-in and vendor direction
- Facilitated communication with vendors to coordinate material pick-up and delivery, as well as other building services
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
Safeco Bellman
Wyndham Harbor
05.2023 - 08.2023
- Enhanced guest experience by providing professional greetings and personalized assistance
- Maintained a pristine timeshare environment through regular facility site walks and escalating maintenance issues
- Cultivated positive relationships with guests, Wyndham staff, and executives
- Provided exceptional guest service by escorting guests and their luggage to rooms and offering in-person tours of timeshare amenities
- Collaborated with valet staff to ensure seamless guest arrivals and departures
- Effectively communicated guest complaints and concerns to timeshare staff and management for prompt resolution
- Maintained clean common areas and occasionally assisted at the front desk, directing guests and addressing concerns
- Recognized for outstanding performance through rewards and positive guest reviews for exceptional service
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Server
San Diego Rescue Mission
05.2023 - 06.2023
- Served hot food to residents and displaced visitors
Guest Advocate /Customer Service Cashier
Target
05.2022 - 08.2022
- Enhanced guest experience by providing warm greetings, active listening, and knowledgeable assistance
- Efficiently processed transactions, accurately bagged items, and maintained a clean and organized workspace
- Supported store operations by assisting with order fulfillment, processing returns, and contributing to cash office duties
- Demonstrated a strong understanding of Target's products and services, effectively communicating product information to guests
- Utilized point-of-sale systems and other relevant technology to complete tasks accurately and efficiently
- Collaborated with team members to foster a positive and productive work environment
- Resolved guest issues and complaints in a timely and professional manner, recovering negative situations
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
sorter
Auntie Helen’s Thrift Store
05.2021 - 06.2021
- Sorted donations and prepared items for proper pricing
- Hauled broken and damaged items to the dumpster
Distribution Clerk
Stepping Higher Pantry
12.2020 - 12.2020
- Cleaned containers for food packing for distribution
Crew Member / Guest Services Rep
AMC Theaters
08.2018 - 03.2020
- Enhanced guest experience by providing exceptional customer service, recognized as Associate of the Month in May 2019
- Demonstrated strong sales skills, consistently ranking as a top seller in membership upgrades
- Efficiently operated point-of-sale systems to process transactions and handle guest payments
- Efficiently handled incoming calls at the Guest Services desk, resolving customer inquiries and directing calls as needed
- Utilized computer systems to troubleshoot and correct membership errors, ensuring accurate customer benefits and satisfaction
- Maintained a clean and organized workspace, including restocking supplies and cleaning equipment
- Adhered to theater policies and procedures to ensure a smooth and enjoyable guest experience
- Resolved guest issues and complaints in a timely and courteous manner
- Demonstrated exceptional potential and leadership skills, leading to early promotion to the Guest Services desk after only two months of employment, the youngest employee to receive this training
- Contributed to the team culture by demonstrating a positive attitude and willingness to assist others
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Youth Volunteer Pharmacy Aide
Sharp Hospital, Chula Vista Medical Center
10.2017 - 09.2019
- Efficiently delivered medications and medical supplies to designated locations following a scheduled route
- Ensured timely and accurate delivery of critical supplies to support patient care
- Maintained accurate delivery records and obtained appropriate signatures from recipients
- Communicated effectively with pharmacy and healthcare facility staff to optimize delivery processes
- Adhered to strict safety protocols and regulations while driving and handling medications and supplies
- Demonstrated reliability and punctuality by consistently meeting deadlines and adhering to the volunteer schedule
- Contributed to the overall efficiency and smooth operation of the hospital
Education
B.S. - Business Administration
CSU Dominguez Hills
05.2024
HS Diploma - Dance Major with focus on Ballet, Modern and Irish Dancing
San Diego School of Creative and Performing Arts
06.2020
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
- Positive and professional
- Team member support
- POS operation
- Problem-solving abilities
- Time management abilities
- Conflict Resolution
- Problem-solving aptitude
- Clear Communication
- Customer Satisfaction
- Guest Relations
- Order Verification
Languages
Spanish
Limited Working
Timeline
Safeco Bellman
Wyndham Harbor
05.2023 - 08.2023
Server
San Diego Rescue Mission
05.2023 - 06.2023
Guest Advocate /Customer Service Cashier
Target
05.2022 - 08.2022
sorter
Auntie Helen’s Thrift Store
05.2021 - 06.2021
Distribution Clerk
Stepping Higher Pantry
12.2020 - 12.2020
Facilities Assistant / Seasonal Intern
CBRE, Inc.
05.2020 - 05.2024
Crew Member / Guest Services Rep
AMC Theaters
08.2018 - 03.2020
Youth Volunteer Pharmacy Aide
Sharp Hospital, Chula Vista Medical Center
10.2017 - 09.2019
HS Diploma - Dance Major with focus on Ballet, Modern and Irish Dancing
San Diego School of Creative and Performing Arts
B.S. - Business Administration
CSU Dominguez Hills
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