Summary
Overview
Work History
Education
Skills
Timeline
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Jordyn Gibson

Lubbock,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Wagbnb
09.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Barista

Undergrounds
05.2021 - 09.2021
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized experiences.

Education

History And Psychology

Eastern New Mexico University
Portales, NM
12-2024

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Appointment scheduling

Timeline

Customer Service Representative

Wagbnb
09.2021 - Current

Barista

Undergrounds
05.2021 - 09.2021

History And Psychology

Eastern New Mexico University

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