Jordyn Glatt
Punxsutawney,PA
Summary
Driven Assistant Manager with a proven track record at Holiday Hair, enhancing customer satisfaction and streamlining operations for business growth. Excelled in team motivation and effective communication, fostering a positive work environment and developing strong customer relationships. Implemented training programs, significantly improving service skills and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Holiday Hair
10.2015 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Licensed Practical Nurse - Nursing
Jefferson County- Vocational- Technical School
Reynoldsville, PA08.2024
Skills
- Team motivation
- customer relationships
- time management
- effective communication
- accountablility
- task management and prioritizing
- Task Delegation
Certification
- Licensed Practical Nurse
- CPR certification
- State and federal criminal background checks
- mandated reporter training
Timeline
Assistant Manager
Holiday Hair
10.2015 - 11.2023
Licensed Practical Nurse - Nursing
Jefferson County- Vocational- Technical School
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