Jordyn Gonzales
Maricopa,AZ
Summary
Diligent worker with solid background in enforcement roles. Successfully facilitated compliance through detailed investigations and effective communication with stakeholders. Demonstrated skills in conflict resolution and regulatory adherence.
Overview
8
8
years of professional experience
Work History
Policy Enforcement Specialist
TikTok USDS Joint Venture
Scottsdale, AZ
07.2023 - Current
- Respond efficiently, accurately and with compassion to users who reach out to TikTok for help.
- Learn and utilize various tools and SOPs appropriately. Stay up to date with policy and process changes.
- Contribute to strategic growth initiatives and special projects as needed.
- Effectively manage your time with the strong ability to multi-task.
- Collaborate with cross functional teams to ensure we are providing the best user experience through escalating issues, developing solutions and processes, etc.
- Enforced compliance with community guidelines, ensuring safe and positive user experiences.
Processing Specialist
Verra Mobility
Mesa, AZ
03.2021 - 06.2023
- Process photo enforcement camera violations
- Discard citations that do not violate traffic laws
- Implemented quality control measures to ensure accuracy in data entry and processing tasks.
- Streamlined processing workflows to enhance operational efficiency and reduce turnaround times.
Customer Service Representative
Consumer Cellular
Tempe, AZ
01.2021 - 03.2021
- Assist customers with making online or over-the-phone bill payments.
- Place orders for phones or additional accessories to be sent to the customer
- Troubleshoot issues with the device
Patient Care Advocate
AllianceRx Walgreens Prime
Tempe, AZ
10.2019 - 12.2020
- Schedule orders for specialty medications
- Added patient information such as personal demographics, medical history, and insurance
- Provides up-to-date knowledge of current policies and procedures
- Quickly and efficiently worked under pressure
- Able to work calmly during high call volumes
Customer Service Representative
24-7 Intouch Contact Center
Mesa, AZ
06.2018 - 10.2019
- Take up to 60+ inbound calls per day
- Assist customers with placing orders
- Provide refunds or credits to orders when necessary
- Educate customers on the company policies
Education
High school or equivalent -
Casa Grande Union High School
Casa Grande, AZ05-2017
Skills
- Customer service
- Team Work
- Customer Support
- Negotiation
- Classroom experience
- Flexibility
- Reliability
- Outbound calling
- Computer skills
- Social media management
- Microsoft Excel
- Live chat
- Cash register
- Problem-solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Policy Enforcement Specialist
TikTok USDS Joint Venture
07.2023 - Current
Processing Specialist
Verra Mobility
03.2021 - 06.2023
Customer Service Representative
Consumer Cellular
01.2021 - 03.2021
Patient Care Advocate
AllianceRx Walgreens Prime
10.2019 - 12.2020
Customer Service Representative
24-7 Intouch Contact Center
06.2018 - 10.2019
High school or equivalent -
Casa Grande Union High School