Cynthia Kimble
Country club hills
Summary
Experienced IT Specialist and NCIC Coordinator with 4+ years in law enforcement and IT support. Excels in maintaining security, providing technical support, and managing network systems. Expertise in identifying security weaknesses, troubleshooting technical issues, and fostering effective communication. Proven track record in managing data, distributing information, and analyzing data to support security efforts. Skilled in organizing and classifying information, maintaining records, and contributing to team efforts. Strong background in information technology, technical understanding, documentation, and attention to detail. Valuable asset to any organization.
Overview
14
14
years of professional experience
Work History
Law Enforcement Officer NCIC coordinator And IT specialist alternate
U.S department of justice
10.2019 - Current
- Inspect cells and conduct random searches, enhancing security and reducing contraband incidents
- Monitor inmate behavior to prevent crime, escape attempts, and dangerous activities, ensuring safety
- Observe and direct inmates during recreation, visits, and other activities, maintaining order
- Maintain communications with staff and inmates, fostering a safe and effective prison environment
- Assist in restraining violent inmates, contributing to overall institutional safety
- Identified potential security weaknesses and reported to lead IT Specialist/Supervisor
- Verbally provided end-users with troubleshooting techniques
- Reset passwords
- Created end-user accounts
- Explained a specific installation to staff/customer
- Reported noted security violations and recommended the solutions to resolve issues identified
- Installed and maintained network equipment (network cards, cables, switches, hubs, routers, etc.) with supervision and implemented resolution to basic problems encountered
- Led IT security initiatives, coordinating NCIC operations and enhancing network infrastructure to fortify institutional safety and data integrity
- Analyzed inmate behavior patterns and security protocols, implementing strategic improvements that significantly reduced incident rates
- Fostered effective communication between staff and inmates, creating a safer prison environment through proactive conflict resolution
- Pioneered integration of new computer systems, streamlining operations and boosting departmental efficiency across multiple units
- Executed comprehensive cell inspections and area searches, maintaining impeccable security standards and preventing potential threats
- Spearheaded IT security initiatives, enhancing NCIC operations and network infrastructure to bolster institutional safety and data integrity
- Coordinate NCIC operations, ensuring data integrity and compliance
- Implement IT solutions to enhance law enforcement efficiency and security protocols
- Develop cutting-edge IT strategies to streamline NCIC processes
- Pioneer new approaches to data management, improving accuracy and response times
- Drive significant improvements in NCIC database management
- Optimize IT systems, leading to measurable enhancements in operational effectiveness
- Foster inter-agency cooperation through effective NCIC coordination
- Collaborate on IT projects to bolster information sharing and system interoperability
- Maintain meticulous NCIC records, ensuring data accuracy
- Implement robust IT security measures to safeguard sensitive law enforcement information
- Prepare written position papers, memoranda, and other correspondence related to IT development or operations.
- Develop technical standard operating procedures (SOPs) to address complex program activities
- Gather and synthesize data to develop comprehensive reports on issues affecting IT activities
- Implement IT projects and services
Mail Carrier
USPS
09.2019 - 12.2019
- Assisted customers in receiving oversized parcels by carrying items inside
- Sold stamps and money orders to mail customer’s along daily route
- Separated mail to be transported to relay boxes along route for subsequent delivery
- Cleaned and checked over vehicle after completion of all daily deliveries
- Observed road rules, weather and road conditions and other factors to maintain safe driving record
- Routed all classes of mail in sequence of delivery along established route
- Delivered mail along prescribed route and retrieved additional mail from relay boxes
- Handled undeliverable mail in accordance with established procedures
- Furnished customers with postal information, change-of-address cards and other postal forms
- Collected mail from distribution and prepared in sequence for efficient delivery
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions
- Used portable electronic scanner to track parcels and record tracking progress
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route
- Acquired customer signature for registered and insured mail
Help desk Specialist
Catalyst Apartments
07.2015 - 09.2019
- Communicated both orally and in writing to convey complex/technical information to end-users of varying knowledge levels
- Analyzed system design needs, anticipate problems in computer programs and propose and implement appropriate solutions
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor
- Maintained and manage current network setup and performance
- Installed and configured network workstations and printers; and installed network applications (GroupWise, WordPerfect 3, etc.); and applied basic technical specifications concerning network cabling and topologies
- Created end user accounts; and/or reset passwords; and applied file level permissions on resources; assisted with the back-up and maintenance of file server information; assisted with internal IT audits to ensure LAN system compliance with organization standards
- Assisted in facilitating information security training sessions and reported noted security violations and recommended solutions to resolve issues identified
- Identified potential security weaknesses and reported them to a higher-level IT Specialist or supervisor for further consideration; and checked for routine updates to window security patches to avoid possible system vulnerabilities
- Provided end-user system and equipment training.
- Logged activities in tracking system to maintain accurate, timely records.
- Walked user through series of steps to determine problem and implement likely solution.
- Installed new desktop systems and migrated data to new machines.
- Oversaw installations of new technology and new personnel training.
- Inspected components for full power potential before and after updates.
- Maintained detailed records of customer interactions, ensuring accurate documentation and followup.
- Enhanced customer satisfaction by promptly resolving technical issues and providing clear solutions.
- Collaborated with IT team members to identify recurring problems and develop long-term fixes.
- Developed troubleshooting guides to empower end-users to resolve minor issues independently.
Office Manager
Guardsmark
02.2011 - 07.2015
- Preparing budget and account documents
- Coordinating daily programs and operations
- Provided Technical assistance and training to executive staff and department heads
- Implemented solutions as well as aid office staff regarding system functionality
- Served as a system administrator for many office programs
- Performed duties in various department areas ensuring that deadlines were met
- Implementing solutions and providing direct assistance to office staff to regarding system functionality
- Performed financial management duties
- Order all office supplies
- Accounting duties for office needs
- Maintain all office data for company safety and security
- Supervised and trained office staff on company systems
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Education
Bachelor of Arts - Computer Networking
DeVry University
Downers Grove, ILHigh School Diploma -
Chicago Vocational Career Academy
Chicago, IL06.2007
Skills
- State and federal laws knowledge
- Trained in defensive tactics
- Visitation guidelines understanding
- Occupational hazards and safety precautions
- Armory and key control
- Ethical standards of conduct
- Excellent problem solver
- Crisis management
- Inmate rights
- Behavioral disorders familiarity
- Evidence preservation
- Non-violent intervention
- Restraint techniques
- Diagnostics
- Troubleshooting
- Repairs
- First aid and CPR certified
- Safety
- Product Knowledge
- Observation
- Postal regulations knowledge
- Mail collection
- Issue reporting
- Residential customer service
- Route planning
- Vehicle inspections
- Relationships and rapport
- Customer service
- Firearms proficiency
- Investigative skills
- Self-defense training
- Report writing
- Emergency vehicle operation
- Defensive tactics training
- Surveillance
- IT troubleshooting
- IT documentation
- Information security
- System upgrades
- Application support
- Network administration
- IT risk management
- Application installations
- Technical documentation
- Debugging
- Machine learning
- Mobile application development
- Cybersecurity expertise
- Business intelligence
- IT diagnostics
- IT consulting
Accomplishments
- Completed extensive crisis prevention and intervention training programs.
- Completed Glynco correctional training.
- Completed JWIN/NCIC/NLETS Certification Course.
- ERT (Evidence recovery team) training.
- CompTIA A+: Software troubleshooting certified.
Timeline
Law Enforcement Officer NCIC coordinator And IT specialist alternate
U.S department of justice
10.2019 - Current
Mail Carrier
USPS
09.2019 - 12.2019
Help desk Specialist
Catalyst Apartments
07.2015 - 09.2019
Office Manager
Guardsmark
02.2011 - 07.2015
High School Diploma -
Chicago Vocational Career Academy
Bachelor of Arts - Computer Networking
DeVry University
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