Jordyn Guy
St Louis,MO
Summary
- I have gotten the opportunity to work as a safety associate understanding the ins and outs of actually being safe at work.
- I have gotten the opportunity to also work as a womens shoe associate at macys and at finish line at macys i got the chance to understand all of the different areas and meet and engage with many different customers.
- As an overnight lead night auditor at the hotel i got to experience the true definition of showing a customer they come first every need or want i had to make sure it was complete and i genuinely enjoyed being a service to every member that came to my hotel and making sure they were accommodated for everything that made it a bad experience for them.
- Now as an assistant store manager at a jewelry store i am getting the full experience of everything i have learned over the past years, how to engage with each customer differently, how to see what each customer needs, how to sale an item to a customer without making them feel uncomfortable. I have gotten the chance to work closely with my store manager on training new employees, doing interviews, making sure the store is up to part at all times and most importantly managing everything that needs to be managed as the store managers second line of help.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Lovisa
06.2025 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on operational procedures and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and drive merchandising strategies.
- Resolved customer complaints effectively, fostering a positive shopping environment.
- Maintained compliance with health and safety regulations, promoting a safe workplace for employees and customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Overnight Team Lead
Fairfield Inn Marriott
02.2025 - 06.2025
- Supervised overnight team operations, ensuring adherence to safety protocols and efficient workflow.
- Trained new team members on operational procedures and best practices for optimal performance.
- Coordinated inventory management, monitoring stock levels and conducting regular audits for accuracy.
- Implemented process improvements that enhanced productivity and reduced operational downtime during shifts.
- I also helped assist all customers regarding any concerns of their room or payments that did not go through. Helping the customers all across the board as far as getting extra towels or pillows, washing & drying customers clothes and also being a team leader
Womens Shoe Sale Associate
Macys
05.2023 - 03.2024
- Helped fulfill for fulfillment while processing shoes and putting them on the sales floor as well as assisting customers at all times.
- Mentored junior associates, as far as training them on the skills they needed to know to work in a women’s shoe department
- Analyzed data trends to inform decision-making and drive improvements in service delivery. At macys I also helped at the customer service center , Backstage(clearance), men’s suits, shoes and clothing, Polo, and many more areas
Safety Associate
Amazon
01.2021 - 06.2022
- Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems
- Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws
- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions
- Responsible for recommending appropriate risk mitigation measures to management, including ergonomics assisting with their inquiries.
Sales Associate
Finish Line
01.2020 - 11.2020
- Performed sales and customer service responsibilities, including assisting customers with style selections
- Performs cashiering, stockroom upkeep and store upkeep as needed as well as assisting with seasonal merchandising.
- Maintains company standards regarding personal sales metrics and promotional offers, such as their loyalty program.
- Completed closing functions, which included cash drawer tendering and closing.
Front End Associate
Captain D’s
06.2019 - 01.2020
- Assist with guest orders for in store as well as drive-thru
- Perform meal prep and restocking of food prep items
- Handle food preparation and order completion as needed
- Provided excellent customer service to customers
Hostess/ Waitress
Logans
12.2018 - 06.2019
- Assisted guests with seating and ensured staff areas were properly seated to allow for even workflow
- Helped guests with food options and handled order taking as needed
- Provided consistent pleasant customer service to guests.
Education
High School Diploma -
Central High School
Memphis, TN05.2019
Skills
- Microsoft Office skills Warehouse Management System Workday experience
- Team Management
- Leadership Development
- Customer Service Experience
- Safety associate
- Team building
CORE COMPETENCIES
- Customer Service
- Process Improvements
- Team Leadership
- Team Building
- WMS System Proficiency
- OSHA Regulations Awareness
Timeline
Assistant Store Manager
Lovisa
06.2025 - Current
Overnight Team Lead
Fairfield Inn Marriott
02.2025 - 06.2025
Womens Shoe Sale Associate
Macys
05.2023 - 03.2024
Safety Associate
Amazon
01.2021 - 06.2022
Sales Associate
Finish Line
01.2020 - 11.2020
Front End Associate
Captain D’s
06.2019 - 01.2020
Hostess/ Waitress
Logans
12.2018 - 06.2019
High School Diploma -
Central High School