Jordyn Johnson
Waukesha,WI
Summary
Dynamic Shift Leader/Head Baker with proven expertise in production scheduling and client service, honed at Einsteins Bros Bagels. Excelled in leading teams to enhance operational efficiency and customer satisfaction, demonstrating exceptional complaint resolution skills and a professional demeanor. Adept at training and policy enforcement, ensuring peak performance and adherence to standards.
Overview
8
8
years of professional experience
Work History
Shift Leader/Head Baker
Einsteins Bros Bagels
Waukesha, WI
04.2019 - Current
- Supervised team during daily shifts, ensuring efficient operation and customer satisfaction.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Professional House Cleaner
The Cleaning Authority
Brookfield, WI
01.2021 - 08.2022
- Scrubbed tile walls and floors with a brush or mop.
- Swept and mopped all hard surfaces, such as floors and countertops.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Followed safety procedures when handling hazardous materials.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Stocker/Cashier
Bath & Body Works
Waukesha, WI
10.2019 - 01.2020
- Participated in physical inventories of stock on hand periodically.
- Greeted customers and retrieved requested products to drive satisfaction.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Assisted with store displays and window dressing as needed.
- Provided customer service by answering questions about product location, price and availability.
Line Cook
McDonalds
Pewaukee, WI
01.2017 - 10.2018
- Cooked multiple orders simultaneously during busy periods.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Skills
- Cash handling
- Production scheduling
- Client service
- Complaint resolution
- Policy enforcement
- Professional appearance
- Sales and upselling
- Training assistance
- Shift leadership
Timeline
Professional House Cleaner
The Cleaning Authority
01.2021 - 08.2022
Stocker/Cashier
Bath & Body Works
10.2019 - 01.2020
Shift Leader/Head Baker
Einsteins Bros Bagels
04.2019 - Current
Line Cook
McDonalds
01.2017 - 10.2018