Jordyn Keselring
Allendale
Summary
Detail-oriented and reliable with a strong focus on customer service, cleanliness, and creating a welcoming environment. Experienced in both high-volume dining and gym settings, with a proven ability to multitask, handle cash transactions, and keep operations running smoothly. Known for being proactive, working well with a team, and stepping up to help train others when needed. Brings a positive attitude, strong work ethic, and commitment to making sure guests have the best possible experience.
Overview
5
5
years of professional experience
Work History
Waitress
Clifford Lake Inn
Stanton, MI
04.2023 - Current
- Provided exceptional customer service in a high-volume dining environment.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining areas to enhance guest experience. Both fine dining and bar.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions and processed payments efficiently, ensuring accountability.
- Supervised dining table set-up to prepare for the diversity of event types, following strict service standards.
- Supervised setup of banquet food stations and coordinated service to multiple dining areas.
Gym Receptionist
Planet Fitness
Greenville, MI
03.2022 - 03.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed membership applications and renewals, ensuring accuracy in data entry systems.
- Assisted in onboarding new team members, providing training on operational procedures and policies.
- Maintained up-to-date knowledge of gym services and promotions to effectively communicate with members.
- Provided exceptional customer service, fostering a welcoming gym environment for members
- Managed front desk operations, ensuring seamless member check-ins and inquiries.
- Provided exceptional customer service, fostering a welcoming gym environment for members.
- Assisted in coordinating fitness class schedules and events to enhance member engagement.
- Handled membership sign-ups and renewals, maintaining accurate records in the system database.
- Trained new staff on operational procedures and customer service protocols to ensure consistency.
Movie Theater Employee
NCG Cinemas
Greenville, MI
04.2021 - 02.2022
- Provided exceptional customer service to enhance guest experiences and ensure satisfaction.
- Operated ticketing and concession systems to facilitate efficient transactions.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of the theater environment to uphold safety standards.
- Monitored inventory levels of concessions, ensuring timely replenishment and minimizing waste.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
Education
Bachelor of Arts - BFA - Ceramics, Minor in Business
Grand Valley State University
Allendale, MI12-2028
High School Diploma -
Greenville High School
Greenville, MI05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration/team player attitude
- Strong work ethic
- Cash handling proficiency
- Cleanliness maintenance
- Administrative tasks
- Health and safety awareness
- Appointment scheduling
Timeline
Waitress
Clifford Lake Inn
04.2023 - Current
Gym Receptionist
Planet Fitness
03.2022 - 03.2023
Movie Theater Employee
NCG Cinemas
04.2021 - 02.2022
Bachelor of Arts - BFA - Ceramics, Minor in Business
Grand Valley State University
High School Diploma -
Greenville High School