Jordyn Macburnie
Toms River,NJ
Summary
Dependable professional with a solid background in customer-facing roles. Skilled in time management and teamwork, consistently enhancing customer experiences through effective communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Tinton Falls, NJ
04.2024 - Current
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Operated handheld devices for tracking deliveries and managing inventory.
- Communicated effectively with customers regarding delivery status and issues.
- Conducted pre-trip vehicle inspections to maintain safety standards.
Barista
Big Dogs Cafe
Toms River, NJ
05.2023 - 04.2024
- Prepared and served a variety of coffee beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines and grinders, ensuring optimal performance and quality.
- Assisted customers with menu selections, providing recommendations based on taste profiles.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Collaborated with team members to streamline service during peak hours for increased efficiency.
- Implemented new beverage recipes, contributing to seasonal specials and promotions.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate
Nothing Bundt Cakes
Toms River, NJ
12.2022 - 05.2023
- Assisted customers with product selection and provided detailed information on features and benefits.
- Processed transactions efficiently while maintaining accuracy in cash handling and register operations.
- Maintained organized merchandise displays to enhance customer shopping experiences and drive sales.
- Collaborated with team members to implement promotional strategies that increased customer engagement.
- Monitored inventory levels and communicated restocking needs to ensure product availability for customers.
Sales Associate
Spencer's Gifts
Toms River, NJ
08.2022 - 12.2022
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
P.F. Chang's Bistro
Toms River, NJ
05.2022 - 09.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to meet high-volume demands.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to patrons.
- Assisted in training new servers on menu details, service protocols, and POS systems.
Server
C&G Country Cafe
Toms River, NJ
01.2021 - 11.2021
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective communication.
- Implemented upselling techniques that increased overall sales during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Developed strong relationships with regular customers, fostering repeat business through personalized service.
Restaurant Hostess
TGI Fridays
Toms River, NJ
12.2019 - 11.2021
- Greeted and seated guests, ensuring optimal guest experience and efficient table turnover.
- Managed reservations using restaurant management software to streamline seating arrangements.
- Coordinated with kitchen and waitstaff to communicate guest needs and special requests promptly.
- Assisted in training new host staff on customer service standards and operational procedures.
Sales Associate
Marshalls
Toms River, NJ
11.2020 - 03.2021
- Analyzed sales trends to identify opportunities for improvement in product offerings and merchandising strategies.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Wendy's
Brick, NJ
07.2019 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Managed inventory levels by restocking merchandise as needed during shifts.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
High School North
Toms River, NJ06-2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Time management skills
- Clean driving record
- Cash transaction handling
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
04.2024 - Current
Barista
Big Dogs Cafe
05.2023 - 04.2024
Sales Associate
Nothing Bundt Cakes
12.2022 - 05.2023
Sales Associate
Spencer's Gifts
08.2022 - 12.2022
Server
P.F. Chang's Bistro
05.2022 - 09.2022
Server
C&G Country Cafe
01.2021 - 11.2021
Sales Associate
Marshalls
11.2020 - 03.2021
Restaurant Hostess
TGI Fridays
12.2019 - 11.2021
Cashier
Wendy's
07.2019 - 12.2019
High School Diploma -
High School North