Detail-oriented professional with a strong foundation in customer satisfaction, effective communication, and conflict resolution. Recognized for a focused, goal-driven approach and consistently striving to exceed expectations. Proven ability to foster positive relationships and enhance customer experiences. Authorized to work in the US for any employer, demonstrating a commitment to excellence and a proactive mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Applied Behavior Analyst Program Coordinator/RBT
MetroEHS Pediatric Therapy
01.2025 - Current
Assist ABA Manager with interviewing behavior technician candidates and conducting annual RBT competency evaluations. Deliver comprehensive new hire training and ongoing RBT support to ensure technician preparedness and performance. Facilitate RBT study sessions and support staff in obtaining certification within their first 90 days. Conduct monthly fidelity and IOA checks; identify barriers and report findings to clinical leadership. Review session notes for clinical accuracy and compliance; maintain monthly RBT supervision logs. Respond to technician absences and coordinated coverage to maintain client services. Participate in ABA staff meetings, Coordination of Care meetings, and supported the opening/closing of the center. Monitor documentation for accuracy, served as liaison with billing department, and tracked unsigned notes. Support IPOS training for staff and lead quarterly RainTree and County EMR chart audits. Collaborate with support staff to create weekly technician schedules and prep materials as needed.
Carry out treatment plans designed by BCBAs, using positive reinforcement and other evidence-based strategies to teach new skills and reduce challenging behaviors. Collect data on client progress and behaviors during therapy sessions, which helps BCBAs track progress and make informed decisions about treatment plans. Teach new skills, such as communication, social interaction, and self-help, through structured instruction and positive reinforcement. Implement strategies to address challenging behaviors, such as tantrums or aggression, using evidence-based techniques. Work closely with BCBAs, other therapists, and caregivers to ensure a cohesive and effective treatment approach. Create a safe and supportive environment where children can learn and grow.
Dog Groomer/Receptionist/ Veterinary Support Staff
Veterinary United
09.2024 - 01.2025
Grooming Duties, including cutting/styling hair, bathing, nail trims, anal gland expression, teeth brushing, ear cleaning, and blow drying. Receptionist work, including filing, copying, scanning, faxing, managing a multi-line phone system, scheduling appointments, handling money, and responding to customer emails. Boarding Attendant. Responsibilities including ensuring animals' needs are being met, including feedings, potty breaks, and playtime. Documentation of weight, bathroom usage, and medications given. Janitorial duties, including cleaning of entire facility and surrounding property.
Professional Pet Stylist
PetSmart
04.2022 - 08.2024
Grooming Duties, including cutting/styling hair, bathing, nail trims, anal gland expression, teeth brushing, ear cleaning, and blow drying. Clerical work, including managing a multi-line phone system and using several computer programs to document client information and schedule appointments. Janitorial duties, including cleaning of grooming facility and laundry.
Assembler
Orion Electronics
08.2021 - 04.2022
Assembling various automobile parts, soldering, crimping, and cleaning. Also responsible for testing finished products.
Canine Coach
Dogtopia
04.2021 - 10.2021
Watching over all sizes of dog's in an open area, cleaning up after the dog's, cleaning cages and kennel's to ensure that they are safe area's for the animal's, feeding and letting the dog out to use the bathroom, ensure that the dog's play doesn't escalate to dangerous behavior.
Supervisor
Tim Hortons
02.2021 - 04.2021
Getting meals to customers, making coffee, sandwiches and donut's, cleaning the store throughout the day, organizing, counting and securing money in the store, Using software on a computer to keep track of store earnings each week, making sure coworkers are on task under my supervision, fixing issues that customers bring up, making sure the stores appliances are working at the correct temperature.
Education
Psychology (B.S.) - Psychology
Wayne State University
Detroit, MI
04-2027
Associate of Arts - General Studies
Oakland Community College
Auburn Hills, MI
06.2025
High School Diploma -
Lake Orion High School
Lake Orion, MI
06.2020
Skills
Strong Verbal and Written Communication
Proficient in computer applications
Professional Phone Communication
Effective Time Management
Effective Organizational Skills
Office Administration Expertise
Client-Centered Approach
Maintaining Confidentiality
Affiliations
The Norse Performing Arts Society October 2024 to Present
Lake Orion Colorgaurds September 2014 to March 2020
Certification
First Aid Certification
CPR Certification January 2025 to January 2027
RBT Certification May 2025 to May 2026
ServSafe February 2021 to February 2026
Languages
American Sign Language - Beginner
French - Beginner
English - Fluent
Timeline
Applied Behavior Analyst Program Coordinator/RBT
MetroEHS Pediatric Therapy
01.2025 - Current
Dog Groomer/Receptionist/ Veterinary Support Staff