Jordyn Mellinger
Seattle
Summary
Hospitality professional dedicated to driving revenue growth and elevating guest satisfaction through effective team leadership and streamlined operations. Proficient in utilizing ResortSuite to manage reservations and enhance service delivery. Collaborated cross-functionally to ensure seamless guest experiences across all touchpoints.
Overview
12
12
years of professional experience
Work History
Assistant Manager – Hotel Sales & Guest Experience Operations
Inn at the WAC
Seattle
05.2019 - Current
- Led hotel operations for 7 years at the Inn at the WAC, optimizing revenue growth and guest satisfaction through effective team management and workflow streamlining.
- Operations Management: Oversaw daily front desk operations, VIP guest logistics, and resolved complex customer service escalations.
- Team Leadership: Managed, trained, and scheduled a team of 10 front office and guest experience professionals to deliver 5-star service.
- Collaborated with housekeeping, maintenance, and food & beverage teams to coordinate seamless guest arrivals, enhancing overall guest satisfaction.
- Utilized ResortSuite daily for 7 years to manage reservations, guest profiles, and property inventory, ensuring accurate and timely service delivery.
Customer Service Representative
Queen Anne Animal Clinic
Seattle
08.2020 - 07.2021
- Managed high-volume multi-channel client communications including phone, email, and text.
- Coordinated veterinary prescription processing and addressed client inquiries, ensuring accurate and timely communication.
- Managed full-day clinic operations with a strong focus on patient care and support, enhancing overall service quality in veterinary care.
- Assisted nursing staff with scheduling, clinical procedures, and sanitation protocols, contributing to a well-organized and efficient clinic environment.
- Collaborated across medical teams to ensure efficient daily clinic operations.
Lead Clerk
Rocky Mountain Chocolate Factory
Seattle
05.2018 - 05.2019
- Supervised daily shifts, delegated tasks, and managed employee scheduling to maintain optimal store coverage.
- Executed financial workflows, including accurate cash handling, register balancing, and secure bank deposits.
- Provided premium customer service in high-volume retail environment while managing inventory restocking.
- Completed advanced training for Assistant Manager role, mastering inventory control and team leadership.
- Developed specialized skills in delicate product decoration, ensuring high visual merchandising standards for gourmet confections.
Budtender
Herb’s House
Ballard
09.2016 - 05.2018
- Customer Experience: Delivered high-quality, consultative customer service by actively listening to client preferences to provide tailored product recommendations.
- Client Retention: Cultivated loyal customer base, fostering repeat clientele who sought personalized consultations based on trusted product knowledge.
- Regulatory Compliance: Maintained strict adherence to Washington State I-502 cannabis regulations and proactively monitored industry compliance updates.
- Inventory Management: Oversaw cash intake and facilitated new product onboarding and inventory management processes.
- Financial Operations: Managed cash and card transactions, ensuring accurate register balancing, auditing, and secure closing procedures.
Crew Member
Trader Joe’s
Capitol Hill
02.2014 - 08.2016
- Delivered exceptional customer service aligned with corporate values to ensure a positive shopping experience.
- Executed multi-functional operations in cashiering, inventory management, and shelf stocking to enhance store efficiency.
- Managed inventory control by forecasting and re-ordering product stock levels to maintain optimal stock availability.
- Earned promotion offer to management level based on performance, leadership, and reliability.
Education
High School Diploma -
Charles M Russell High
Great Falls, MT05-2009
Skills
- Guest experience
- Customer relationship management
- Revenue management
- Sales forecasting
- Operations management
- Inventory control
- Staff training
- Team leadership
- Customer retention
- Multitask management
- Communication skills
- Microsoft Office Suite
- Computer proficiency
- Conflict resolution
- Computer proficiency
Timeline
Customer Service Representative
Queen Anne Animal Clinic
08.2020 - 07.2021
Assistant Manager – Hotel Sales & Guest Experience Operations
Inn at the WAC
05.2019 - Current
Lead Clerk
Rocky Mountain Chocolate Factory
05.2018 - 05.2019
Budtender
Herb’s House
09.2016 - 05.2018
Crew Member
Trader Joe’s
02.2014 - 08.2016
High School Diploma -
Charles M Russell High