Jordyn Mitchener
Colfax,CA
Summary
Adaptable professional with extensive experience in managing high-volume caseloads and maintaining accurate records. Skilled in data entry, problem-solving, and providing exceptional customer service to ensure compliance and client satisfaction. Known for effective communication and attention to detail.
Overview
19
19
years of professional experience
Work History
Special Education Paraprofessional
Colfax Elementary School
Colfax, CA
08.2024 - Current
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Collaborated with educators to monitor student progress and in order to communicate effectively with parents.
- Utilized assistive technology tools to support students' learning objectives and promote independence.
- Provided one-on-one support to students, fostering a positive and inclusive learning environment while improving their social emotional skills.
- Documented student progress and contributed to team meetings focused on enhancing educational strategies.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Eligibility Specialist
Placer County Health and Human Services
Rocklin, CA
01.2022 - 08.2024
- Provided administrative support while managing a high-volume caseload.
- Prepared, reviewed, and processed applications and documents for public assistance programs.
- Maintained accurate electronic and paper client records with attention to detail.
- Scheduled appointments, managed calendars, and coordinated client interviews.
- Answered multi-line phone systems and responded to client inquiries professionally and confidentially.
- Drafted correspondence, notices, and reports using Microsoft Office and case management software.
- Entered and verified data to ensure accuracy and compliance with state and federal regulations.
- Organized, scanned, filed, and retrieved confidential documents.
- Coordinated communication between clients and outside agencies.
- Prioritized multiple tasks while meeting strict deadlines in a fast-paced office environment.
- Provided exceptional customer service by assisting clients in person, over the phone, and through written communication.
- Maintained confidentiality of sensitive client information in accordance with privacy policies.
2nd Manager
In N Out Burger
Auburn, CA
02.2007 - 02.2020
- Supervised daily restaurant operations and led shifts, ensuring efficient service and adherence to company standards.
- Managed and coached team members, assigning tasks and maintaining a productive work environment.
- Created and adjusted employee schedules to meet staffing needs while controlling labor costs.
- Completed administrative and office tasks, including payroll-related documentation, inventory records, and daily reports.
- Balanced cash drawers, reconciled the safe, and prepared bank deposits with accuracy.
- Maintained high standards of customer service, food quality, cleanliness, and safety.
- Assisted with hiring, training, and developing new employees.
- Resolved customer concerns professionally while promoting a positive dining experience.
- Ensured compliance with company policies and health and safety regulations.
Education
No Degree - Business Administration
Mount San Jacinto Community College
San Jacinto, CAHigh School Diploma -
Hemet High School
Hemet, CA06-2008
Skills
- Data entry
- Effective communication skills
- Telephone etiquette
- Interviewing
- Appointment scheduling
- Documentation and paperwork
- Recordkeeping and data input
- Confidentiality
- Problem-solving
Timeline
Special Education Paraprofessional
Colfax Elementary School
08.2024 - Current
Eligibility Specialist
Placer County Health and Human Services
01.2022 - 08.2024
2nd Manager
In N Out Burger
02.2007 - 02.2020
No Degree - Business Administration
Mount San Jacinto Community College
High School Diploma -
Hemet High School