Mackenzie Rousseau
Houma,LA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Special Education Paraprofessional
Terrebonne Parish School Board
08.2025 - Current
- Supported individualized education plans for students with diverse learning needs.
- Assisted teachers in implementing classroom management strategies and instructional techniques.
- Facilitated communication between students, teachers, and parents to enhance educational outcomes.
- Monitored student progress and documented behavioral and academic developments effectively.
- Collaborated with multidisciplinary teams to develop tailored support strategies for students.
- Trained new paraprofessionals on classroom procedures and student engagement techniques.
- Developed adaptive learning materials to meet varying student abilities and interests.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Administrative Assistant
Houma- Terrebonne Airport Commission
Houma, LA
05.2022 - 08.2025
- Streamlined administrative processes by performing data entry, generating comprehensive reports, and overseeing records management for healthcare teams.
- Achieved efficient patient scheduling and follow-up processes through effective use of EMR systems including Epic, Athena Health, and eClinicalWorks. Promoted HIPAA-compliant workflows by leveraging secure messaging, email, and patient portals for communication.
- Managed scheduling and CRM platforms to systematically document patient interactions and coordinate follow-up on care plans.
- Coordinated onboarding activities for patients, ensuring clear communication of care services and effective navigation of intake processes.
- Engaged with clinical teams, benefits specialists, and healthcare providers to ensure effective patient care coordination and efficient verification of insurance coverage.
- Managed remote work environments to support team engagement and project continuity.
- Developed detailed schedules for airport meetings and events, focusing on maximizing resource efficiency.
- Oversaw stakeholder communication processes, ensuring seamless and effective information dissemination.
- Coordinated scheduling for airport meetings and events, ensuring efficient use of resources.
- Managed correspondence and communications with stakeholders, enhancing information flow.
Patient Support Specialist
Seeca Medical
06.2021 - 05.2022
- Coordinated appointment logistics, maintained patient records, and resolved inquiries for healthcare teams through chat, email, and ticketing systems, ensuring efficient communication without phone interactions.
- Evaluated patient requirements and triaged cases to ensure timely coordination with relevant clinical support teams.
- Executed thorough documentation practices in EHR systems, safeguarding patient privacy and regulatory compliance.
- Managed remote work environments to support team engagement and project continuity.
- Provided compassionate support to patients navigating healthcare processes.
- Assisted in scheduling appointments and managing patient inquiries efficiently.
Customer Experience Specialist
Aflac
Houma
05.2018 - 08.2022
- Managed customer interactions through multiple platforms, ensuring consistent service excellence and high satisfaction levels.
- Engaged with various departments to troubleshoot and resolve complex challenges, promoting effective problem resolution.
- Evaluated and reported on patient outreach and scheduling metrics to drive improvements in care coordination and operational effectiveness.
- Exhibited strong interpersonal skills by maintaining composure and empathy while addressing concerns in challenging environments.
- Achieved operational excellence at Houma regional office through effective team leadership and resource management. Fostered a collaborative environment that improved project delivery timelines and enhanced overall office performance.
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with team members to streamline communication processes and improve service efficiency.
Education
Associates Degree -
01.2018
Skills
- Patient & Provider Communication
- Multi-Channel Support (Phone, Email, Text, Fax)
- Care Coordination & Scheduling
- Electronic Health Record (EHR) Management
- Data Entry & Member Report Generation
- Google Suite, Slack, Video Conferencing Tools
- HIPAA Compliance & PHI Handling
- Empathy & Active Listening
- Cross-Functional Team Collaboration
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Customer and client relations
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Languages
English
Native or Bilingual
Timeline
Special Education Paraprofessional - Terrebonne Parish School Board
08.2025 - Current
Administrative Assistant - Houma- Terrebonne Airport Commission
05.2022 - 08.2025
Patient Support Specialist - Seeca Medical
06.2021 - 05.2022
Customer Experience Specialist - Aflac
05.2018 - 08.2022
East Central Community College - Associates Degree,