Jordyn Osenbaugh
Louisville,KY
Summary
Dynamic customer service professional with a strong work ethic, and exceptional communication skills, honed at TurnPoint Services. Ability to resolve complex issues and enhance customer satisfaction through personalized support. Adept at multi-tasking and maintaining attention to detail, ensuring efficient operations and positive outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Turnpoint Services
Louisville, KY
10.2022 - 08.2025
- Managed difficult conversations with professionalism and empathy to ensure positive outcomes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Server
Cracker Barrel Old Country Store
Jeffersontown, KY
06.2015 - 10.2022
- Bussed and reset tables and kept dining room and work areas clean.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Shipping Associate
IQOR
Jeffersontown, KY
09.2014 - 03.2015
- Kept work areas clean, safe and organized.
- Restocked products and rotated items according to standard procedures.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Placed, tagged and secured merchandise in diverse designated areas.
- Divided cargo received by account number and intended location.
- Picked up incoming stock and delivered materials to designated locations.
Shipping Associate
Newgistics
Louisville, KY
10.2013 - 05.2014
- Picked products for specific routes according to pick sheets.
- Packed and labeled boxes with maximum efficiency.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Maximized sales by shipping on time and accurately.
Education
High School Diploma -
Eastern High School
Louisville, KY06.2013
Skills
- Multi-tasking
- Strong communication skills
- Customer-focused
- Courteous, professional demeanor
- Customer service
- Employee training
- Hard working
- Quick learner
- Strong work ethic
- Committed team player
- Attention to detail
- Inbound and outbound calling
Timeline
Customer Service Representative
Turnpoint Services
10.2022 - 08.2025
Server
Cracker Barrel Old Country Store
06.2015 - 10.2022
Shipping Associate
IQOR
09.2014 - 03.2015
Shipping Associate
Newgistics
10.2013 - 05.2014
High School Diploma -
Eastern High School
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