Suzie Dieudonne
Fort Lauderdale,FL
Summary
Proactive and results-oriented Customer Service Representative with over 5 years of experience in diverse industries, including healthcare, telecommunications, and hospitality. Proven track record of exceeding performance targets, enhancing customer satisfaction, and resolving complex issues efficiently. Seeking to bring my expertise in customer relation management to your company and contribute to driving customer loyalty and operational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Generali Global Assistance
Pembroke Pines, FL
03.2024 - Current
- Travel Insurance Expertise: Processed and issued travel insurance policies with 100% accuracy, significantly improving client trust.
- High-Impact Customer Support: Delivered personalized advice on coverage options, resulting in a 95% customer satisfaction rate.
- Claims Resolution: Resolved complex travel insurance claims swiftly, demonstrating strong analytical and problem-solving skills.
Chat Support Representative
Iqor for T-Mobile
Miramar, FL
03.2023 - 04.2024
- Sales Excellence: Consistently exceeded sales targets by 15%, through strategic upselling, and strong client relationship management.
- Product Support: Provided expert guidance on phone features and specifications, enhancing customer satisfaction and driving sales.
- Issue Resolution: Proactively addressed and resolved customer inquiries, increasing client retention.
Reservation Agent
Marriott International, Inc.
Doral, FL
09.2021 - 04.2023
- Guest Experience: Ensured a 98% Satisfaction service to ate by delivering personalized and responsive hotel guests
- Operational Efficiency: Managed over 100 bookings daily, with a 30% reduction in processing errors through streamlined procedures.
- High-Volume Support: Efficiently handled a high volume of reservation inquiries, enhancing the overall guest experience.
Health Information Specialist
HHExchange
Miami, FL
02.2020 - 10.2021
- Healthcare Navigation: Assisted customers in navigating complex health insurance procedures with empathy and precision.
- Eligibility Verification: Conducted thorough verifications for Medicaid and Medicare coverage, ensuring accuracy and compliance.
- Effective Communication: Acted as a key liaison between patients, providers, and insurance companies, simplifying complex processes.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL05-2026
High School Diploma -
C.G Bethel High School
Miami06-2020
Skills
Technical Proficiency:
- Microsoft Office Suite
- CRM Software (eg, Salesforce)
- Data Entry and Analysis
- Multi-Channel Support (Phone, Email, Chat)
Customer Service Expertise:
- Conflict Resolution
- Empathy
- Active Listening
- Multi-Tasking
Timeline
Customer Service Representative
Generali Global Assistance
03.2024 - Current
Chat Support Representative
Iqor for T-Mobile
03.2023 - 04.2024
Reservation Agent
Marriott International, Inc.
09.2021 - 04.2023
Health Information Specialist
HHExchange
02.2020 - 10.2021
Associate of Science - Nursing
Broward College
High School Diploma -
C.G Bethel High School
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