Jordyn Patterson
LEWISBERRY,PA
Summary
Resourceful Car Rental Agent recognized for productivity and efficiency in task completion. Skilled in customer service, vehicle maintenance knowledge, and sales strategy implementation. Excel in communication, problem-solving, and adaptability to meet diverse client needs and ensure satisfaction. Interpersonal communication tactics are used when communicating in the workplace.
Overview
2
2
years of professional experience
Work History
Car Rental Agent
Avis Budget Group
Middletown, PA
05.2024 - Current
- Greeted customers, answered their questions and provided information about car rental services.
- Explained the terms of rental agreements to customers.
- Assisted customers in selecting appropriate car models based on their needs.
- Organized paperwork related to rentals, returns and repairs.
- Upsold additional services such as insurance coverage or fuel plans.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
Car Rental Rover
Avis Budget Group
Middletown, PA
09.2022 - Current
- Maintained accurate records of passenger check-ins and departures.
- Verified visitor identification and contact details.
Rental Car Cleaner
Avis Budget Group
Middletown, PA
08.2022 - Current
- Filled fuel tanks on vehicles prior to rental periods.
- Checked tire pressure levels on vehicles prior to rental periods.
- Disposed of trash left by previous customers from inside the vehicle cabins.
- Sanitized vehicle interiors using approved disinfectants and deodorizers.
- Washed exterior surfaces of vehicles using power washers or manual brushes.
- Conducted pre-rental walk-around inspections with customers at check-out time.
- Maintained an adequate inventory of cleaning supplies and materials.
- Swept, scrubbed, and vacuumed car interiors to remove dirt and debris.
Education
Bachelor of Science - Psychology
Penn State Harrisburg
Middletown, PA05-2026
Skills
- Rental Agreement
- Customer Service
- Rental Transactions
- Payment Processing
- Insurance understanding
Accomplishments
- World Champion at the Cheerleading Worlds 2023
Timeline
Car Rental Agent
Avis Budget Group
05.2024 - Current
Car Rental Rover
Avis Budget Group
09.2022 - Current
Rental Car Cleaner
Avis Budget Group
08.2022 - Current
Bachelor of Science - Psychology
Penn State Harrisburg