Jordyn Poole
Atlanta,Georgia
Summary
"Driven college student majoring in Psychology at Agnes Scott College, seeking to leverage skills in research methods and team management. Expertise in problem-solving, writing, and communication to support management teams in high-pressure environments. Detail-oriented with a strong focus on deadlines, eager to enhance customer care and project outcomes."
Overview
3
3
years of professional experience
Work History
State Farm Employee
State Farm Insurance Inc
08.2025 - Current
- Improved customer satisfaction by managing inquiries on policy details and claims.
- Processed policy changes and renewals efficiently using advanced CRM software.
- Enhanced client relationships through proactive communication and timely follow-ups.
- Analyzed client feedback to identify service improvement and process optimization opportunities.
- Ensured accuracy in policy updates and changes, meeting client needs promptly.
AFTER SCHOOL EXTENDED PLAY RUNNER
Lisa Brady, Amy Luamong
09.2022 - 05.2025
- Fostered strong relationships with co-workers and management, enhancing team collaboration.
- Provided comprehensive childcare services, addressing nutrition, education, and healthcare needs.
- Ensured compliance with licensing guidelines and company standards for quality childcare.
- Prioritized children's safety by adhering to established care protocols and regulations.
- Utilized sound judgment to effectively resolve issues and enhance care quality.
INTERNSHIP AT MOUNT VERNON LOWER CAMPUS
Molly Hudson
02.2024 - 02.2024
- Enhanced student understanding through effective classwork and homework assignments.
- Cultivated social skills and conflict resolution by modeling appropriate behaviors.
- Ensured compliance with health and safety standards in educational settings.
- Collaborated with faculty teams to address diverse student needs effectively.
- Stimulated curiosity and exploration of concepts for a comprehensive education.
- Designed lesson plans that aligned with core educational goals and objectives.
Education
No Degree - Psychology
Agnes Scott College
Decatur05-2029
Skills
- Customer service
- Problem resolution
- Multitasking
- Customer relations
- Motivation
- Positive discipline
- Activity coordination
- Activity instruction
- Insurance terminology
- Policy review
- Attention to detail
- Decision-making
- Teamwork and collaboration
Timeline
State Farm Employee
State Farm Insurance Inc
08.2025 - Current
INTERNSHIP AT MOUNT VERNON LOWER CAMPUS
Molly Hudson
02.2024 - 02.2024
AFTER SCHOOL EXTENDED PLAY RUNNER
Lisa Brady, Amy Luamong
09.2022 - 05.2025
No Degree - Psychology
Agnes Scott College