Olivia Harrod
Allendale,MI
Summary
As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with supervising and engaging children in various activities, ensuring safe and enjoyable environment. Utilizes effective communication and conflict resolution skills to manage group dynamics and enhance camper experiences. Track record of fostering teamwork, adaptability, and leadership in diverse and dynamic settings.
Experienced with water safety and rescue techniques, ensuring well-being of all swimmers. Utilizes keen observation and quick decision-making to handle emergency situations. Knowledge of maintaining safe and clean pool environment while fostering positive experience for patrons.
Overview
8
8
years of professional experience
Work History
State Farm Associate
State Farm
09.2025 - Current
- Customer care- answering phones, emailing and texting customers and greeting them upon entry of agency
- Scheduling and coordination
- Administrative tasks- ensuring customers car policy renewals go smoothly by sending reminders for signatures or documents we need and working the task.
- Team support- working alongside licensed coworkers to support office goals and good environment for customers
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Mentored junior representatives, promoting best practices in communication and problem-solving techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pool Lifeguard
Forest Hills Swim Club
05.2024 - 08.2025
- Monitored pool area to ensure safety and compliance with regulations.
- Provided immediate first aid and emergency response when necessary.
- Educated swimmers on safety practices and pool rules.
- Conducted regular inspections of pool equipment and facilities for maintenance needs.
Summer Camp Counselor
SpringHill Camps
07.2024 - 07.2025
- Led daily activities, ensuring engaging and safe experiences for campers.
- Resolved conflicts among campers effectively, promoting a positive environment.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
Snack Shack/ front desk worker
Forest Hills Swimming Club
06.2022 - 09.2023
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of memberships and transactions using club management software.
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
- Trained new staff on operational procedures and customer interaction protocols.
Crew member beyond juicery and eatery
Beyond Juicery and Eatery
01.2021 - 03.2021
- Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction levels.
- Operated kitchen equipment and tools efficiently, adhering to safety and sanitation standards.
- Collaborated with team to streamline workflow, reducing order wait times during peak hours.
- Maintained inventory levels by restocking supplies and monitoring freshness of ingredients.
- Implemented best practices for food safety, contributing to maintaining health department compliance.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Hostess
CK diggs
04.2018 - 07.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen and waitstaff to enhance dining experience for patrons.
- Monitored dining area for cleanliness and readiness, ensuring compliance with health standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest inquiries and complaints promptly to maintain satisfaction levels.
Education
High School Diploma -
Avondale High School
Auburn Hills, MI05-2023
Bachelor of Science - Exercise Science
Grand Valley State University
Allendale, MI05-2027
Skills
- Customer service
- Restaurant Experience
- Basic Math
- Food service
- Conflict resolution
- Writing Skills
- Host/hostess experience
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Customer satisfaction measurement
Timeline
State Farm Associate
State Farm
09.2025 - Current
Summer Camp Counselor
SpringHill Camps
07.2024 - 07.2025
Pool Lifeguard
Forest Hills Swim Club
05.2024 - 08.2025
Snack Shack/ front desk worker
Forest Hills Swimming Club
06.2022 - 09.2023
Crew member beyond juicery and eatery
Beyond Juicery and Eatery
01.2021 - 03.2021
Hostess
CK diggs
04.2018 - 07.2020
High School Diploma -
Avondale High School
Bachelor of Science - Exercise Science
Grand Valley State University