JORDYN SIMON
Morse,LA
Summary
Service-focused professional experienced in ABA clinics, cashier operations, and administrative tasks. Known for accurate data entry, clear client interaction, and strong reliability within teams. Provides professional resolution of concerns to maintain service quality and operational flow.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Administrative Assistant
Brightway Insurance
Youngsville, Louisiana
08.2026 - 10.2026
- Supported Brightway Insurance client service through phone, email, and in-office communication.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Updated client records and tracked follow-up tasks to ensure accurate and timely communication in CRM software.
- Maintained confidential records while supporting daily agency operations.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Managed phone communications and organized filing systems to enhance efficiency.
- Gathered and sorted data for reports and files.
- Assisted in developing new policies and procedures to enhance operational efficiency and streamline workflows.
- Fostered positive working relationships with staff and management to promote collaboration and a supportive work environment.
- Protected confidential information to ensure privacy and compliance. with discretion and integrity.
RLT
West Behavioral
Jennings, Louisiana
11.2025 - 07.2026
- Delivered direct ABA services and followed the treatment plans.
- Facilitated client engagement efforts to promote positive behavioral changes.
- Offered support and actively engaged clients during sessions.
- Built rapport and trust with clients through consistent engagement.
- Used structured programs to encourage client interaction and communication.
- Respected client dignity in all interactions.
- Completed daily duties accurately and efficiently.
- Provided ideas and support to enhance team performance and achieve results.
Customer service cashier/Manager on Duty
Mikey's seafood and specialty meats
Estherwood, Louisiana
08.2023 - 10.2025
- Greeted customers and provided friendly customer service.
- Assisted customers with selection, pricing, and product availability.
- Handled customer complaints professionally, leading to improved customer satisfaction and retention.
- Responded to phone inquiries regarding products and order requests, ensuring customer satisfaction and informed decision-making.
- Informed customers of in-store promotions or pricing specials.
- Processed cash, card, and change transactions accurately.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
- Cleaned checkout area to maintain a neat and hygienic environment for customers., counters, and service equipment.
- Restocked display cases with seafood and specialty meat products.
- Weighed deli items and prepared labeled customer orders.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Supported co-workers by completing various tasks to enhance store operations.
- Complied with all health and safety regulations while performing job duties.
Education
High School Diploma -
Midland High School
Midland, LA05-2025
Skills
- Customer service
- Client relations
- Office administration
- Data management
- Administrative duties
- Multitasking and organization
- Attention to detail
- Team collaboration
- Conflict resolution
- Verbal communication
- Product and service sales
- Relationship building
- Fast learner
- Calm demeanor
- Financial reporting
Certification
- Bar card
- Serve Safe
- Word, PowerPoint, and Excel certification
- CPR certified
Accomplishments
- Was selected as an All American cheer leader and attended the Pearl Harbor Parade in Hawaii, December 2023
Timeline
Administrative Assistant
Brightway Insurance
08.2026 - 10.2026
RLT
West Behavioral
11.2025 - 07.2026
Customer service cashier/Manager on Duty
Mikey's seafood and specialty meats
08.2023 - 10.2025
High School Diploma -
Midland High School