Jordyn Stephens
PA
Summary
Dynamic shift manager at McDonald's with proficient skills in cash handling, team leadership, and customer service. Possess deep understanding in business operations and management skills. Reliable and energetic personality with goals to bring efficiency and satisfaction to any role. Finance student at Drexel's Lebow College of Business with a High School diploma from Collingswood High School.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
Westmont, NJ
10.2022 - Current
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory control, reducing waste through efficient stock management practices.
- Implemented process improvements that enhanced service speed during peak hours.
- Resolved customer complaints swiftly, improving overall satisfaction ratings in the restaurant.
- Conducted performance evaluations, providing feedback to enhance employee growth and development.
- Offered management position at age 17 for demonstrating escalated skills in service, speed, and quality assurance compared to other employees.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Snack Stand Cashier
Roberts Pool
Collingswood, NJ
06.2022 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring compliance with financial protocols.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
Education
High School Diploma - Finance
Drexel University
06-2030
High School Diploma -
Collingswood High School
06-2025
Skills
- Operations management
- Hiring and recruiting
- Safety compliance
- Payment processing
- Quality assurance
- Delegating work
- Team development
- Relationship building
- Training and mentoring
- Handling customer complaints
- Punctual and reliable
- Staff motivation
- Employee training
- Customer service focus
- Cash handling
Timeline
Shift Manager
McDonald's
10.2022 - Current
Snack Stand Cashier
Roberts Pool
06.2022 - 09.2022
High School Diploma -
Collingswood High School
High School Diploma - Finance
Drexel University