Jordyn Therrien
North Adams,MA
Summary
Excels in food preparation, customer service communication and team leadership. Stay’s calm under pressure; efficiently resolve's conflict creating a collaborative work environment. High productivity and time management skills. Committed to maintaining cleanliness and quality for customer satisfaction.
Overview
8
8
years of professional experience
Work History
Line Cook
Lickety Split @ Mass Moca
North Adams, MA
06.2023 - Current
- Cooked multiple orders simultaneously during busy periods.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Stocked and restocked kitchen supplies as needed.
- Performed basic knife skills such as dicing onions or slicing meats.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Team Leader
Tractor Supply
North Adams, MA
12.2020 - 06.2023
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Established clear expectations for employees, providing guidance when needed.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Identified needs of customers promptly and efficiently.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained high levels of customer service satisfaction.
- Operated equipment and machinery according to safety guidelines.
Barista
Lickety Split @ Mass MoCa
North Adams, MA
06.2018 - 12.2020
- Managed cash register and processed transactions with accuracy and integrity.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Described menu items to customers and suggested products based on stated preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested appealing products.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Sandwich Artist
Papa Charlie's
Williamstown, MA
09.2017 - 06.2019
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Kept customer and food preparation areas clean and well-organized.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Delivered superior customer service focused on quality and meeting customer needs.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
Drury High School
North Adams, MA06-2018
Skills
- Food preparation
- Team leadership
- Staff training
- Time management
- Customer service
- Collaboration skills
- Menu item memorization
- Conflict resolution
- Calm under pressure
- Cleanliness
Timeline
Line Cook
Lickety Split @ Mass Moca
06.2023 - Current
Team Leader
Tractor Supply
12.2020 - 06.2023
Barista
Lickety Split @ Mass MoCa
06.2018 - 12.2020
Sandwich Artist
Papa Charlie's
09.2017 - 06.2019
High School Diploma -
Drury High School
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