Jordyn Tice
Ogden,UT
Summary
Dynamic leader with a proven track record at Kent’s Market, where I spearheaded budget management, operational strategies, and staff development. Enhanced organizational growth through innovative practices, reducing turnaround time significantly. Skilled in operations management and corporate communications, I excel in building customer and employee loyalty, driving notable business expansion.
Overview
10
10
years of professional experience
Work History
Dairy Manager
Kent’s Market
06.2023 - Current
- Answered questions from customers and discussed new products placed in dairy cases.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Delegated tasks and gave direction to team of employees within dairy department.
GM Manager
Kent’s Market
10.2021 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
Customer Service Representative
Kent’s Market
07.2014 - 10.2021
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Weber State University
Ogden, UTSkills
- Staff Training and Development
- Organizational Development
- Corporate Communications
- Operations Management
Timeline
Dairy Manager
Kent’s Market
06.2023 - Current
GM Manager
Kent’s Market
10.2021 - 06.2023
Customer Service Representative
Kent’s Market
07.2014 - 10.2021
Weber State University
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