
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Fulfillment Associate works across all site job functions including receiving, stocking and packing products and quality checks. Fulfillment Associate will fill customer orders with accuracy and efficiency. Associate can expect to handle perishable and non-perishable goods ranging in size from small envelopes to boxes / bags weighing up to 50lbs. Fulfillment Associate must be able to operate carts, hand trucks, forklifts and other moving equipment to move merchandise.
Maintained accurate tracking for order movements with use of RF scan gun. Met performance targets by quickly identifying, locating and counting merchandise for each order. Picked, packed and loaded orders by accurately reading and following pick tickets. Serve customers by going above and beyond to offer exceptional support for all needs. Handled high volume work by prioritizing tasks and organizing supplies. Delivered exceptional guest relations by welcoming customers warmly and offering immediate assistance.
Verified product pricing through electronic systems or associate assistance. Returned unwanted items to the appropriate departments for restocking. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Satisfied customers with quick and comprehensive support for all needs. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable. Fixed checkout merchandise displays with continuous resets during down periods. Used POS system to enter orders, process payments and issue receipts.
Ensured customers received a warm greeting at the register. Completed orders for customers, answering all questions in reference to all flavors on the gourmet cakes. Operated the cash register, Apple Square, credit cards for customer purchases. Priced and organized merchandise. Maintained a clean workspace and performed other duties as needed.
Loading and unloading
Forklift Operation
Inventory management
Warehousing functions
Point-of-sale system operation
Retail merchandising
Store merchandise stocking
Customer assistance
CPDW - Certified Professional in Distribution and Warehousing