Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Jordyn Townsend

Customer Service Representative
Atlanta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Fulfillment Associate

AMAZON
Lithia Springs, GA
10.2021 - Current

Fulfillment Associate works across all site job functions including receiving, stocking and packing products and quality checks. Fulfillment Associate will fill customer orders with accuracy and efficiency. Associate can expect to handle perishable and non-perishable goods ranging in size from small envelopes to boxes / bags weighing up to 50lbs. Fulfillment Associate must be able to operate carts, hand trucks, forklifts and other moving equipment to move merchandise.

Order Filling and Delivery Representative

WALMART
Union City, GA
04.2021 - 07.2021

Maintained accurate tracking for order movements with use of RF scan gun. Met performance targets by quickly identifying, locating and counting merchandise for each order. Picked, packed and loaded orders by accurately reading and following pick tickets. Serve customers by going above and beyond to offer exceptional support for all needs. Handled high volume work by prioritizing tasks and organizing supplies. Delivered exceptional guest relations by welcoming customers warmly and offering immediate assistance.

Cashier / Customer Service Representative

WALMART
Lithia Springs, GA
05.2020 - 12.2020

Verified product pricing through electronic systems or associate assistance. Returned unwanted items to the appropriate departments for restocking. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Satisfied customers with quick and comprehensive support for all needs. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable. Fixed checkout merchandise displays with continuous resets during down periods. Used POS system to enter orders, process payments and issue receipts.

Cashier / Customer Service Representative

RUMTASTC
Marietta , GA
01.2018 - 04.2020

Ensured customers received a warm greeting at the register. Completed orders for customers, answering all questions in reference to all flavors on the gourmet cakes. Operated the cash register, Apple Square, credit cards for customer purchases. Priced and organized merchandise. Maintained a clean workspace and performed other duties as needed.

Education

High School Diploma -

LANGSTON HUGHES HIGH SCHOOL
FAIRBURN, GA
08.2020 - 05.2021

Skills

Loading and unloading

Forklift Operation

Inventory management

Warehousing functions

Point-of-sale system operation

Retail merchandising

Store merchandise stocking

Customer assistance

Certification

CPDW - Certified Professional in Distribution and Warehousing

Timeline

Fulfillment Associate

AMAZON
10.2021 - Current

Order Filling and Delivery Representative

WALMART
04.2021 - 07.2021

High School Diploma -

LANGSTON HUGHES HIGH SCHOOL
08.2020 - 05.2021

Cashier / Customer Service Representative

WALMART
05.2020 - 12.2020

Cashier / Customer Service Representative

RUMTASTC
01.2018 - 04.2020
Jordyn TownsendCustomer Service Representative