Jordyn Wesby
Customer Service
Kankakee,United States
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Customer care and support. Respectful and compassionate professional offering 6-year background serving community by providing guidance for clients in need. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Office Administrative Assistant II
Department Of Human Services
Kankakee, IL
08.2023 - Current
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Managed over 50 calls daily, documenting each call.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
Domestic Violence Advocate (Crisis Hotline)
Harbor House
Kankakee, IL
07.2022 - 07.2023
- Answer all calls for domestic violence hotline, document during call, collect sensitive/private information, creates files for victims.
- Documented client progress and activities in accordance with agency policies and procedures.
- Utilized evidence-based practices to provide effective interventions for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Maintained client records to document assessment, treatment plans and progress.
Patient Access Representative
Aerotek: Recruiting And Staffing
Kankakee, IL
08.2021 - 07.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Managed over 90 patient calls per day.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Expert
T-Mobile Corporate Call Center
Tampa, FL
09.2017 - 02.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- 'Managed over 50 customer calls per day.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Completed call documentation while speaking with customers
- Achieved or exceeded company-defined sales quotas
Education
Bachelor of Arts - Interdisciplinary Studies
University of South Florida
Tampa, FL 01.2015 - 05.2018
High School Diploma -
Kankakee High School
Kankakee, IL 08.2010 - 05.2014
Skills
Data Entry
Military service
Cargo Specialist:
United States Army, Tampa, FL
2013-2016
• Operation, care and maintaining of all types and sizes of power winches, cranes, container handlers and forklifts
• Loading and storing cargo, planning and scheduling cargo shipments
• Practiced Safety procedures for handling potentially dangerous cargo
• Inspect, count, and document cargo utilizing both manual and automated data processing systems, and load and unload supplies and equipment from ships, docks, beaches, railheads, boxcars, warehouses, motor vehicles and aircraft.
Timeline
Office Administrative Assistant II
Department Of Human Services
08.2023 - Current
Domestic Violence Advocate (Crisis Hotline)
Harbor House
07.2022 - 07.2023
Patient Access Representative
Aerotek: Recruiting And Staffing
08.2021 - 07.2022
Customer Service Expert
T-Mobile Corporate Call Center
09.2017 - 02.2021
Bachelor of Arts - Interdisciplinary Studies
University of South Florida
01.2015 - 05.2018
High School Diploma -
Kankakee High School
08.2010 - 05.2014
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