Jordyn Young
Cartersville,GA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about law enforcement procedures and policies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Floyd County 911
Rome, GA
03.2023 - Current
- Answering 911 and non emergency phone calls
- Dispatching police, fire & EMS
- Emergency medical dispatching over the phone for EMS arrival
- Handling GCIC/NCIC
- Multitasking, customer service, etc
Dispatcher/Customer Service
Marietta Wrecker Service
Marietta, GA
10.2021 - 12.2022
- Answering phone calls, scheduling tows
- Dispatching heavy duty & light duty drivers out
- Multitasking, customer service, handling payments, invoicing, etc
911 Communications Officer
SMYRNA POLICE DEPARTMENT
Smyrna, GA
05.2018 - 08.2020
- Answering 911 and non emergency phone calls
- Dispatching police, fire & EMS
- Emergency medical dispatching over the phone for EMS arrival
- Handling GCIC/NCIC
- Multitasking, customer service, training, scheduling, hiring boards, etc
Assistant Manager
Mister Car Wash
Marietta, GA
10.2014 - 05.2018
- Hiring, interviews, scheduling, inventory, sales, money handling, processing payments, meetings, training new employees or promoted employees, washing vehicles, cleaning our tunnel and lot, customer service face to face and via the phones, handling complaints and claim reports
Bather/Grooming Assistant
PetSmart
Hiram, GA
10.2016 - 07.2017
- Greeting customers, signing them in, booking appointments face to face and via telephone, customer service, bathing dogs, assisting the groomers with anything they needed, handling vet verifications, handling any walk in requests, cleaning, sales, etc
Court Clerk II
Cobb County Superior Court
Marietta, GA
10.2020 - 01.2021
- Examined legal documents submitted to the real estate division for adherence to laws regarding property deeds.
- Maintained organized filing systems for easy retrieval of deeds and supporting documentation.
- Handled customer inquires via email, phone call & walk ins.
Education
High School Diploma -
Paulding County High School
Dallas, GA05.2015
Skills
- Customer service
- Leadership
- Communication skills
- Microsoft Office Programs
- Management
- Computer literacy
- Analysis skills
- Time management
- Sales Experience
- Multitasking
- Dispatch
- Training & Development
- Interviewing
- Scheduling
- Phone Etiquette
- Crisis Intervention
- Insurance Sales
- Data entry
- Filing
Certification
- CPR
- TTY
- BASIC COMMUNICATIONS OFFICER
- CERTIFIED TRAINING OFFICER
Timeline
911 Dispatcher
Floyd County 911
03.2023 - Current
Dispatcher/Customer Service
Marietta Wrecker Service
10.2021 - 12.2022
Court Clerk II
Cobb County Superior Court
10.2020 - 01.2021
911 Communications Officer
SMYRNA POLICE DEPARTMENT
05.2018 - 08.2020
Bather/Grooming Assistant
PetSmart
10.2016 - 07.2017
Assistant Manager
Mister Car Wash
10.2014 - 05.2018
High School Diploma -
Paulding County High School