Dedicated Customer Support Specialist with expertise in problem-solving, complaint handling, and CRM. Proven track record in enhancing customer satisfaction and streamlining support processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
TeamSnap
02.2024 - 05.2025
Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
Collaborated with cross-functional teams to streamline support processes and improve response times.
Documented technical issues in CRM system to ensure accurate tracking and resolution follow-up.
Overnight Stocker
Jewel-Osco
07.2021 - 11.2023
Stocked shelves efficiently to ensure product availability and optimal customer experience.
Organized backroom inventory for streamlined access and enhanced stock management.
Assisted in receiving shipments, verifying accuracy, and maintaining inventory records.
Collaborated with team members to maintain store cleanliness and visual standards.
Senior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & SupplySenior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & Supply