Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jorell Crum

Country Club HIlls

Summary

Dedicated Customer Support Specialist with expertise in problem-solving, complaint handling, and CRM. Proven track record in enhancing customer satisfaction and streamlining support processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

TeamSnap
02.2024 - 05.2025
  • Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
  • Collaborated with cross-functional teams to streamline support processes and improve response times.
  • Documented technical issues in CRM system to ensure accurate tracking and resolution follow-up.

Overnight Stocker

Jewel-Osco
07.2021 - 11.2023
  • Stocked shelves efficiently to ensure product availability and optimal customer experience.
  • Organized backroom inventory for streamlined access and enhanced stock management.
  • Assisted in receiving shipments, verifying accuracy, and maintaining inventory records.
  • Collaborated with team members to maintain store cleanliness and visual standards.
  • Monitored expiration dates, removing outdated items to promote food safety standards.

Education

No Degree - Cyber Security

Purdue University Northwest
Hammond, IN

High School Diploma -

Marian Catholic High School
Chicago Heights, IL
05-2023

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Active listening
  • Product restocking
  • Heavy lifting
  • Stocking shelves
  • Maintaining safety
  • Efficient movement
  • Safety awareness
  • Cleaning

Certification

  • Licensed Remote Pilot - 19 Oct 2025

Timeline

Customer Support Specialist

TeamSnap
02.2024 - 05.2025

Overnight Stocker

Jewel-Osco
07.2021 - 11.2023

No Degree - Cyber Security

Purdue University Northwest

High School Diploma -

Marian Catholic High School
Jorell Crum