Jorge A. Atienza
Las Vegas
Summary
Professional with strong background in customer service and vehicle management. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Valet Agent
Venetian Palazzo Resort and Casino
02.2016 - Current
- Provide exceptional, courteous, friendly, and memorable service to guests and co-workers that differentiates us from the competition.
- Provide luxury service that ensures guest satisfaction.
- Assist guests promptly and courteously in valet check-in. Offers directions and/or suggestions about our resort.
- Park vehicles in designated areas in accordance with standard stacking procedures to maximize speed and efficiency of parking service.
- Retrieve vehicle from valet lot, in accordance with established safety guidelines and offers guests a sincere farewell. Assists with bags and offers directions.
- Promptly learns and prepares cars to be parked.
- Maintain a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow co-workers if same whenever possible.
- Contact appropriate supervisor to guest related complaints.
- Demonstrates good teamwork and positive work environment by the consistency of day to day work habits.
Housekeeping Supervisor
Aria Hotel and Casino
09.2010 - 02.2016
- Maintain cleanliness and quality of all assigned guest rooms in a designated time and according to the standards of the property.
- Provide luxury service that ensures guest satisfaction.
- Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Coordinates work activities among departments.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective actions.
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Responsible for all aspects of room assignments which include keys, cleaning chemicals, linens, and documentation.
- Customer service which includes responding to guests’ issues or complaints in a timely manner, and solving problems with creativity and professionalism.
- Demonstrates good teamwork and positive work environment by the consistency of day to day work habits.
- Ensure and handle confidentiality of department affairs.
Student Learner
College of Southern Nevada
12.2008 - 04.2009
- Company Overview: Admissions and Records Department
- Organized and arranged college documentation in a timely manner.
- Communicated with students and college departments by receiving and answering incoming and outgoing phone calls.
- Processed word documents and maintained cleanliness in the facility.
Service Clerk or Cashier
College of Southern Nevada
08.2008 - 12.2008
- Company Overview: Bookstore
- Handled and organized textbooks by stocking and placing in proper shelves.
- Customer service which includes cash handling, ensuring accuracy in information, and resolving customer issues.
Education
Bachelor Degree - Business
University of Nevada
Las Vegas, Nevada01.2016
High School Diploma - undefined
College of Southern Nevada High School
Las Vegas, Nevada01.2010
Skills
- Proficient in Tagalog communication
- Experienced in Spanish language proficiency
- Skilled in Windows and Mac operating systems
- Strong customer relations experience
- Skilled in mathematical problem-solving techniques
Timeline
Valet Agent
Venetian Palazzo Resort and Casino
02.2016 - Current
Housekeeping Supervisor
Aria Hotel and Casino
09.2010 - 02.2016
Student Learner
College of Southern Nevada
12.2008 - 04.2009
Service Clerk or Cashier
College of Southern Nevada
08.2008 - 12.2008
High School Diploma - undefined
College of Southern Nevada High School
Bachelor Degree - Business
University of Nevada
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