Jorge Aguilar
Princeton,TX
Summary
Dynamic Assistant Manager with a strong background in employee training, customer service, and performance evaluation. Proven ability to enhance team capabilities and drive sales growth through effective mentoring and training programs.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Oreilly mcdonalds
Plano, Texas
11.2008 - Current
- Trained and mentored team members on customer service standards.
- Coordinated staff shift scheduling to enhance workforce coverage.
- Implemented training programs for new hires on operational procedures.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted performance reviews to identify employee improvement areas and support development.
- Recruited and trained new employees to meet job requirements.
- Led training and mentoring for new hires on company programs, facilitating knowledge transfer.
Skills
- Staff recruitment
- Employee training
- Performance evaluation
- Shift scheduling
- Complaint resolution
- Customer service
- Revenue analysis
- Market expansion
Timeline
Assistant Manager
Oreilly mcdonalds
11.2008 - Current