Jorge Alvarado
GLENDALE,AZ
Summary
Experienced professional focused on meeting or exceeding objectives seeking dedt collections position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
11
11
years of professional experience
Work History
Resolution Specialist
Cavalry Portfolio Services LLC
Phoenix , Arizona
11.2011 - Current
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Prepared written opinions or decisions regarding cases.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Socorro High School
El Paso, TXSkills
- Information Updates
- Active Listening
- Global Recruitment
- Issue Triaging
- Customer Accounts Management
- Problem Resolution
- Past Due Account Management
- Settlement Agreements
- Ability to Be Flexible
- Call Control
- Performance Goals
- Customer Service
- Complex Problem-Solving
- Effective Problem-Solving
- Client Rapport-Building
- Teamwork Skills
- Negotiation
Languages
Spanish
Full Professional
Timeline
Resolution Specialist
Cavalry Portfolio Services LLC
11.2011 - Current
High School Diploma -
Socorro High School