Jorge Alvarado
Aubrey,TX
Summary
Personable and dedicated Customer Service People Leader with extensive experience in finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with associates. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Legacy - Bodily/Auto Claims Adjuster (Lend Role)
Hallmark Financial
Dallas, TX
07.2025 - Current
- Assisted in negotiating settlements between policyholders and third parties.
- Managed multiple cases simultaneously while meeting established deadlines.
- Processed payments according to terms outlined in policy contracts.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
Fast Track - Auto Claims Adjuster
Hallmark Financial
Dallas, TX
02.2025 - Current
- Evaluated insurance claims to determine validity and compliance with policy terms.
- Investigated claims by interviewing witnesses and reviewing relevant evidence.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed police reports and other documents related to claim investigations.
- Evaluated liability claims and gathered relevant documentation for assessment.
Auto Claims Adjuster
Liberty Mutual
Plano, TX
10.2023 - 01.2025
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
- Negotiated settlements with claimants when appropriate.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Managed multiple cases simultaneously while meeting established deadlines.
- Attended continuing education seminars to stay abreast of changes in the field.
Education
High School Diploma -
Memorial Highschool
Tulsa, OK05.2010
Skills
- Remote/Onsite Mangement
- People Leader
- Regulatory Compliance
- Records Management
- Behavioral Management
- Documentation Review
- MS Office/G Suit Proficiency
- Customer Support
- Team Collaboration
- Inbound and Outbound Calling
- Complex Problem-Solving
- Customer Complaint Resolution
- Account Management
- Quality Assurance
Timeline
Legacy - Bodily/Auto Claims Adjuster (Lend Role)
Hallmark Financial
07.2025 - Current
Fast Track - Auto Claims Adjuster
Hallmark Financial
02.2025 - Current
Auto Claims Adjuster
Liberty Mutual
10.2023 - 01.2025
High School Diploma -
Memorial Highschool
Similar Profiles
Karla ZamoraKarla Zamora
Quality Assurance Analyst at Hallmark Financial ServicesQuality Assurance Analyst at Hallmark Financial Services
David RayDavid Ray
Total Loss Adjuster Personal Lines at Hallmark Financial ServicesTotal Loss Adjuster Personal Lines at Hallmark Financial Services
Jarred RoemischJarred Roemisch
Senior Claims Analysts at Hallmark Financial Services AerospaceSenior Claims Analysts at Hallmark Financial Services Aerospace
Tristan ZaleskiTristan Zaleski
Application Developer V at InfosysApplication Developer V at Infosys
Andre' De WetAndre' De Wet
Engineering and Operations Director at Ballast ServicesEngineering and Operations Director at Ballast Services