Jorge Amaya
Fort Lupton,CO
Summary
I am a seasoned IT professional with exceptional leadership and project management skills. Well-organized, creative problem solving skills and works great individually or in teams. Latest experience has allowed me to plan and implement many IT processes to a medium sized, multi-location company of 200 employees.
Overview
10
10
years of professional experience
Work History
IT Support Administrator
Colorado Party Rentals
Denver, CO
10.2022 - Current
- Belonged to the administrative team on planning, coordinating and implementation of technology in the multi-location company.
- Assessed system needs, improved technology processes and enabled systems to align more closely with business expectations.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Managed backup, user account and helpdesk systems.
- Met with end users, vendors and technicians to determine technology requirements.
- Controlled operational IT budget and expenditures within department parameters.
- Implemented new Software for company wide use.
- Provided company users with daily tech support for IT problems and account issues.
- Software security needs were filtered through me for users on all company software platforms
- Managed company security system (camera system, and security access)
- Implemented a onboarding process for new hires to receive technology accounts, software access, Laptops, and training.
- Managed company wide user accounts (Office 365, PointOfRental, Security Access, Adobe, etc.)
- Implemented and Managed all technology equipment such as PC's, Tablets and IP Phones.
Computer Technician
Weld RE-8 School District
Fort Lupton, CO
07.2015 - 10.2022
- Responded to ticket requests from teachers and staff district wide for any hardware/software related issues.
- Configured new employee workstations consisting of hardware, software and peripheral devices.
- Deployed new desktops, laptops and chromebooks for the school year.
- Ran network cabling, and patched into proper switches.
- Troubleshot basic networking issues from the PC / Access Points, all the way to the network switches. Including some basic CISCO switch configuration.
- Google Admin Console for Chromebook and Google User Account policy updates.
- Basic Active Directory Experience. Responding to user account password reset, and properly organize computers on our domain.
- Atlas IED IP speaker Installation / Configuration..
- FMX Ticket System / Inventory Admin
- Trained all the entry level new hires in the technology department.
Technical Support Agent
LifePics
Boulder, CO
2014.09 - 2015.06
- Provided website support for end users
- Solved technical issues via phone / chat / email
Education
Bachelor of Science - Computer Engineering Technology
DeVry University
Westminster, CO09.2014
Skills
- User Support / End User Training
- Application Support
- Windows, MAC OS, iOS & Android Support
- Computer Maintenance / Inventory
- Google Suite
- A/V Equipment Support
- Active Directory
- Office 365
- Technical Documentation
- Coordinate with 3rd Party vendors
- Organizational Awareness
- Adaptable to situations
- Security Improvements
- Infrastructure Planning
- Project Coordination
- Outcome Driven
- Network Monitoring
- Fortinet Firewall / VPN
- IP Phone Management
Timeline
IT Support Administrator
Colorado Party Rentals
10.2022 - Current
Computer Technician
Weld RE-8 School District
07.2015 - 10.2022
Technical Support Agent
LifePics
2014.09 - 2015.06
Bachelor of Science - Computer Engineering Technology
DeVry University
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