Jorge Amaya
Austin,TEXAS
Summary
Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Overview
21
21
years of professional experience
Work History
In-room Dining Server
Four Seasons Hotel Austin
Austin, TX
09.2021 - Current
- Complete opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Partner with team members to efficiently serve food and beverage orders.
- Replenish guest supplies and amenities and perform inventorying duties to replenish low stock of products.
- Set up, deliver and retrieve food and beverage orders to guest rooms and hospitality suites while ensuring quality service.
Brand Ambassador
Product Connections
Austin, TX
03.2025 - Current
- Developed brand awareness through engaging product demonstrations and customer interactions.
- Cultivated relationships with key stakeholders to enhance brand loyalty and recognition.
- Coordinated promotional events, ensuring alignment with brand messaging and objectives.
- Trained new ambassadors on product knowledge and effective communication strategies.
In Room Dining Server
The Fairmont Hotel Austin
Austin, TX
11.2022 - 11.2024
- Delivered exceptional in-room dining service, ensuring guest satisfaction and adherence to hotel standards.
- Coordinated timely order preparation and delivery, optimizing workflow during peak hours.
- Trained and mentored junior staff on service protocols and menu offerings to enhance team performance.
- Implemented process improvements to streamline order-taking and minimize errors in service delivery.
A La Carte Server
Bobby Van’s Steakhouse
New York, NY
05.2021 - 09.2021
- Arranged place settings with fresh tablecloths, tableware, and flowers to create appealing atmosphere.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs.
Events Server, A La Carte Server
Richmond County Country Club
Staten Island, NY
05.2021 - 09.2021
- Effectively multitasked within fast-paced environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Worked multi-course dinners with pre-plated foods.
Substitute Order taker, A La Carte Server
The Peninsula Hotel, The Carlyle Hotel
New York, NY
10.2019 - 03.2020
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Operated POS terminals to input orders, split bills and calculate totals.
Room Service Server, A La Carte Server
11 Howard Hotel
New York, NY
10.2017 - 07.2019
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Operated POS terminals to input orders, split bills and calculate totals.
Fine Dining Server Temp position
Eden Hospitality
New York, NY
06.2017 - 06.2018
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Picked up food in the kitchen and delivered to guests according to established protocol.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Room Service Server
Trump Hotel and Tower
New York, NY
01.2016 - 01.2017
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Served plated dinners, buffet style dinners and passed hors d'oeuvres for parties.
Room Service Server
The Ritz Carlton Battery Park
New York, NY
02.2005 - 11.2015
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Replenished guest supplies and amenities and performed inventorying duties to replenish low stock of products.
- Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites while ensuring quality service.
Education
High School Diploma - undefined
Bronx Leadership Academy
Skills
- Bilingual
- Check payment processing
- COVID Vaccinated
- Effective guest upselling
- Food Inspection
- Menu memorization
- Prompt table clearance
- TABC & Texas Food Handler’s Certification
- Table setting arrangements
Languages
Spanish
Native or Bilingual
Timeline
Brand Ambassador
Product Connections
03.2025 - Current
In Room Dining Server
The Fairmont Hotel Austin
11.2022 - 11.2024
In-room Dining Server
Four Seasons Hotel Austin
09.2021 - Current
A La Carte Server
Bobby Van’s Steakhouse
05.2021 - 09.2021
Events Server, A La Carte Server
Richmond County Country Club
05.2021 - 09.2021
Substitute Order taker, A La Carte Server
The Peninsula Hotel, The Carlyle Hotel
10.2019 - 03.2020
Room Service Server, A La Carte Server
11 Howard Hotel
10.2017 - 07.2019
Fine Dining Server Temp position
Eden Hospitality
06.2017 - 06.2018
Room Service Server
Trump Hotel and Tower
01.2016 - 01.2017
Room Service Server
The Ritz Carlton Battery Park
02.2005 - 11.2015
High School Diploma - undefined
Bronx Leadership Academy