Jorge Anaya
Gilroy,CA
Summary
Results-driven professional with expertise in guest accommodations, conflict resolution, and data analytics. Proven ability to enhance client relationships and streamline project management. Detail-oriented individual with strong communication skills in English and Spanish. Experienced in conflict resolution and data analytics, contributing to improved guest accommodations and loyalty initiatives. Ready to leverage skills in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Utilization Partner
The Reynolds and Reynolds Company
Gilroy, California
03.2025 - 11.2025
- Collaborated with dealership personnel to demonstrate software enhancements effectively.
- Addressed inquiries to maximize product utilization for clients.
- Coordinated project timelines and ensured tasks were completed efficiently.
- Managed client relationships to foster loyalty and retention initiatives.
Brand Ambassador
Polo Ralph Lauren
Gilroy, California
06.2023 - 03.2025
- Serve as a versatile associate who can work in varying departments, and provide excellent customer service.
- Assist with the training of new employees and ensure they're practicing and upholding company standards.
- Engaged, educated, and befriended customers to deliver an amazing shopping experience.
- Generate leads for future business opportunities by collecting customer contact information during promotional events.
- Utilize data analytics to inform decision-making and identify areas for improvement.
Guest Service Representative
San Francisco 49ers
Santa Clara, California
06.2024 - 10.2024
- Ensure that customers had the right credentials for access to the section.
- Supplied precise data regarding amenities, such as restrooms and information desks.
- Resolve guest complaints diplomatically to maintain a positive property reputation, and high customer satisfaction rates.
- Assist guests with reservation modifications, resolving any issues promptly and professionally.
- Encouraged customers to provide feedback on their experiences.
Stock Associate
Abercrombie & Fitch
Gilroy, California
02.2023 - 06.2023
- Maintain a clean sales floor and stockroom.
- Search for and provide products for customers, and other associates.
- Receive shipments, and properly sort them using their tags or product categories.
- Cleaned work area periodically, including sweeping floors and dusting shelves.
- Participated in team meetings to discuss new initiatives, or changes in procedures.
- Identified damaged goods upon receipt of the shipment, and reported them accordingly for returns or exchange purposes.
Retail Salesperson
Sherwin-Williams Co.
Gilroy, California
10.2020 - 10.2022
- Responsible for providing friendly and detailed customer service for DIYers and contractors.
- Unload large shipments and fulfill orders to be shipped in a high-paced environment that must be done efficiently.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Assisted customers in selecting paint products and color options.
Retail Salesperson
Kohl's Co.
Gilroy, California
06.2019 - 03.2020
- Fulfill pick-up orders for customers in a set amount of time, and provide assistance at the POS or sales floor.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Increased sales by offering advice on purchases, and promoting additional products.
Education
Bachelor Of Science (BS) - Business Administration
California State University, Monterey Bay
Seaside, California12-2023
Associate Of Science (AS) - Business Administration
Gavilan College
Gilroy, California06-2021
High School Diploma -
Gilroy High School
Gilroy, California06-2018
Skills
- Communication Skills (English/Spanish)
- Conflict Resolution
- Data Analytics
- Computer Skills (Excel, Word, PowerPoint)
- Guest Accommodations
- Concierge Support
- Inventory Monitoring
- Services and Amenities Promotion
Timeline
Utilization Partner
The Reynolds and Reynolds Company
03.2025 - 11.2025
Guest Service Representative
San Francisco 49ers
06.2024 - 10.2024
Brand Ambassador
Polo Ralph Lauren
06.2023 - 03.2025
Stock Associate
Abercrombie & Fitch
02.2023 - 06.2023
Retail Salesperson
Sherwin-Williams Co.
10.2020 - 10.2022
Retail Salesperson
Kohl's Co.
06.2019 - 03.2020
Bachelor Of Science (BS) - Business Administration
California State University, Monterey Bay
Associate Of Science (AS) - Business Administration
Gavilan College
High School Diploma -
Gilroy High School