JORGE ANDRÉS LLANOS ROZO
Bogotá
Summary
I am an individual passionate about learning and teaching, with a proven ability to train teams through practical sessions covering essentials to leadership. I possess experience in effectively managing budgets and resources. I am a responsible, diligent professional with a strong sense of discipline and self-motivation. I take pleasure in developing schedules that suit all team members. My goal is to support individuals in enhancing their skills and realizing their fullest potential with enthusiasm and dedication.
Overview
9
9
years of professional experience
2029
2029
years of post-secondary education
2
2
Languages
Work History
Recreation Staff
Norwegian Cruise Line
12.2019 - 04.2021
- Plan, organize, and supervise recreational activities for passengers
- Ensure the safety of all participants and compliance with regulations
- Interact with guests to provide excellent service and resolve issues
- Maintain and repair recreational equipment and facilities
- Coordinate with other departments for activity planning
- Keep accurate records of participation in activities and any incidents
- Attend departmental meetings and training sessions
Trainer
Ubiquity Global Services
10.2023 - 10.2024
- Train agents on app usage and kids' cards
- Develop team skills in managing emotions and stress
- Enhance clear communication to explain finances to clients
- Ensure compliance with financial regulations
- Assess and provide feedback to improve performance
- Update team on product and campaign changes
- Guide team in company policies for client satisfaction
Recreation Staff
Marza Malas Kempinski- Doha
11.2022 - 07.2023
- Attend and assist customers in purchasing and recommend different hotel venues and services
- Handle operation during busy days
- Maintain a clean and organized work area
- Organize sports activities in commemoration of Qatar FIFA World Cup 2022
- Ensure the safety of the participants
- Provide information on bookings, special events within the hotel and some others
- Work hand in hand with the life guards to do activities in the hotel pools
- Collaborate with team members to ensure smooth operation and safety procedures compliances
- Maintain accurate records of daily available revenue and update them at the end of each shift
- Assist with special events and promotions as needed
Administrative Assistant
Solvo Solutions
05.2022 - 10.2022
- Company Overview: Bogota
- Manage schedules and appointments for clients and/or team members
- Follow up with clients to confirm appointments and ensure satisfaction
- Use scheduling software and systems to manage appointments efficiently
- Maintain accurate records of appointments and client interactions
- Communicate effectively with team members and clients to coordinate scheduling
- Provide excellent customer service and ensure a positive experience for clients
- Adhere to company policies and procedures regarding scheduling and customer interactions
- Continuously improve scheduling processes to increase efficiency and productivity
- Bogota
Manager/ Trainer
PIVO S.A.S.
08.2015 - 07.2019
- Company Overview: Bogotá, Colombia
- Creation and management of employee schedules
- Leadership orientation, leadership development for trainees
- Payroll settlement (As per the local labor laws)
- Address customer complaints and concerns with professionalism and empathy
- Handle of credit and debit card transactions
- Sales budgeting and forecasting
- Cash reconciliation
- Handle moderates amounts of money
- Cash deposits
- Inventory control
- Supervision of service areas
- Customer service
- Development of staff and leadership orientation
- Strong organizational and administrative skills
- Attention to detail
- Two promotions received during tenure
- Weekly briefings with staff and trainees
- Bogotá, Colombia
Education
Human Resources technician - Introduction to Sociology
SENA ( SERVICIO NACIONAL DE APRENDIZAJE)
07-2025
PRIMARY SCHOOL - undefined
COLEGIO MAYOR DE SAN BARTOLOMÉ
01.2008 - 12.2008
HIGH SCHOOL - undefined
COLEGIO MAYOR DE SAN BARTOLOMÉ
01.2010 - 12.2010
undefined
ACADEMIA MILITAR MARISCAL SUCRE
01.2012 - 12.2012
undefined
COLEGIO MILITAR ANTONIO NARIÑO
01.2014 - 12.2014
Skills
Public speaking
Lesson planning
Planning and coordination
New hire training
Interpersonal communication
Feedback delivery
Worker auditing
Team building
Personal Information
ID Number: CC 1.010.227.051
Timeline
Trainer
Ubiquity Global Services
10.2023 - 10.2024
Recreation Staff
Marza Malas Kempinski- Doha
11.2022 - 07.2023
Administrative Assistant
Solvo Solutions
05.2022 - 10.2022
Recreation Staff
Norwegian Cruise Line
12.2019 - 04.2021
Manager/ Trainer
PIVO S.A.S.
08.2015 - 07.2019
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COLEGIO MILITAR ANTONIO NARIÑO
01.2014 - 12.2014
undefined
ACADEMIA MILITAR MARISCAL SUCRE
01.2012 - 12.2012
HIGH SCHOOL - undefined
COLEGIO MAYOR DE SAN BARTOLOMÉ
01.2010 - 12.2010
PRIMARY SCHOOL - undefined
COLEGIO MAYOR DE SAN BARTOLOMÉ
01.2008 - 12.2008
Human Resources technician - Introduction to Sociology
SENA ( SERVICIO NACIONAL DE APRENDIZAJE)
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