Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jorge Aponte

Ruskin,FL

Summary

Bilingual customer service representative with a focus on teamwork and adaptability. Experienced in training staff and managing financial transactions, and schedules leading to improved operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
Riverview, FL
08.2019 - Current
  • Provided premier customer service by going above and beyond for customers.
  • Trained new staff on customer service protocols and operational procedures.
  • Ordered and maintained supplies for customer service department
  • Completed money service transactions including: large cash transactions, money orders, Western Unions, and check cashing.
  • Balanced store registers and safes accurately using accounting tools and methods.

Education

Bachelor of Science - Construction Management

Everglades University
Sarasota, FL
06-2026

Skills

  • Customer service
  • Team management
  • Critical thinking
  • Conflict resolution
  • Microsoft Office Suite
  • Bilingual

Certification

OSHA 10 Hour certification

Languages

English
Spanish

Timeline

Customer Service Representative

Publix
08.2019 - Current

Bachelor of Science - Construction Management

Everglades University