Jorge Castaneda
Midlothian,IL
Summary
Security Supervisor with a proven track record at Chicago Cubs, adept in CCTV Monitoring and excelling in superior customer service. Spearheaded a team to enhance security measures, achieving a significant reduction in incident rates. Fluent in Spanish, my expertise in conflict de-escalation and comprehensive security screenings ensures a safe environment for all.
Overview
5
5
years of professional experience
Work History
Security Officer
Harris Theater
Chicago, IL
10.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Supervisor
Chicago Cubs
Chicago, IL
03.2020 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Screened vendors and contractors before granting access to restricted areas within mall.
Education
Associates - Culinary Arts
Cooking And Hospitality Institute of Chicago
Chicago, IL10.2008
Skills
- Report Writing
- Incident Reporting
- General security
- CCTV Monitoring
- Superior customer service
- Access Control
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN Spanish
- Detail Oriented
- Metal detector operation
Timeline
Security Officer
Harris Theater
10.2021 - Current
Security Supervisor
Chicago Cubs
03.2020 - Current
Associates - Culinary Arts
Cooking And Hospitality Institute of Chicago