Jorge Castaneda Jr
Midlothian,IL
Summary
Accomplished Security Officer with a proven track record at Chicago Cubs, adept in incident reporting and conflict de-escalation, ensuring safety and enhancing customer satisfaction. Skilled in patrol operations and providing a welcoming atmosphere, significantly contributing to a secure and positive environment. Demonstrates exceptional physical fitness and customer service acumen.
Overview
2023
2023
years of professional experience
Work History
Security Officer
Chicago Cubs
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
Skate Host
Rink Management Services
Chicago Illinois
10.2021 - 01.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, ride wait times and menu information.
- Took reservations for time slots, and answered customer questions, and informed of any disruptions for wait times.
- Enhanced customer satisfaction by promptly greeting and directing guests upon arrival.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout skating experience.
Education
Dwight D Eisenhower High School
Blue Island, ILSkills
- Report Writing
- Incident Reporting
- General security
- Physical Fitness
- Patrol operations
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Metal detector operation
Timeline
Skate Host
Rink Management Services
10.2021 - 01.2023
Security Officer
Chicago Cubs
Dwight D Eisenhower High School