Jorge Cervantes
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Control Center Specialist
Rapid Response Monitoring
08.2022 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Process inbound and outbound calls from customers, businesses and authorities in a professional and timely manner.
- Handle alarm system activities from residents and businesses and being able to dispatch authorities for different alarm activations.
- Multitask by gaining as much information needed to dispatch medical services while being a form of support for customers.
- Respond to emergency medical alarms with urgency, compassion and maintaining a calm manner.
Control Room Supervisor
Securitas Security Services USA
10.2020 - 06.2022
- Managed control room operations such as, reviewed camera feeds, performed alarm system monitoring, operated handheld metal detector procedures and monitored employee activities.
- Assured that branch and client procedures were being followed by conducting morning meetings with personnel and performing daily walks on site.
- Dispatched the proper security personnel in regards to any suspicious activity on site.
- Remained calm, assertive, and mindful to think critically in order to properly problem solve during stressful situations.
- investigated disturbances and contacted higher up personnel to escalate any safety violations.
Sanitation Specialist/ Prep Operator
Lamb Weston
02.2020 - 09.2020
- worked with other teams to insure work area was clean, free of hazards and performed daily sanitation procedures on equipment.
- Handled various types of chemicals used for cleaning work areas accordingly.
- Achieved optimal inventory levels through effective management of ordering, receiving, and stocking supplies.
- Maintained a safe work environment by adhering to safety protocols and guidelines at all times.
- Prevented cross-contamination incidents by adhering to strict allergen-awareness practices during food preparation stages.
- assured quality of product by keeping equipment running, adjusting settings on equipment, and performed hourly checks of all equipment and foods that were being processed.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV05.2019
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Emergency Response
- Process Improvement
- Bilingual Proficiency
- Bilingual English and Spanish
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
Received officer of the month award in November of 2021, in recognition of outstanding service to clients.
Timeline
Control Center Specialist
Rapid Response Monitoring
08.2022 - Current
Control Room Supervisor
Securitas Security Services USA
10.2020 - 06.2022
Sanitation Specialist/ Prep Operator
Lamb Weston
02.2020 - 09.2020
High School Diploma -
Desert Pines High School