Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JORGE CERVANTES

Alto,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proven track record in enhancing customer satisfaction, quality assurance, skilled in compliance monitoring and excellent people skills, I've significantly improved process efficiencies and client relations. Achieved goal attainment through meticulous product knowledge and a focus on strategic financial planning, ensuring client security and company growth.

Experienced with overseeing comprehensive food service operations, ensuring high standards of quality and safety. Utilizes strong leadership and organizational skills to manage teams and streamline workflows. Knowledge of inventory management, regulatory compliance, and customer service excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Food Manager

Pablo's BBQ and Mexican Food
01.2025 - 06.2026
  • Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
  • Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
  • Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.

Life Insurance Agent

Cardinal Senior Benefits
08.2023 - 01.2025
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.

Payroll Administrator

Pablo's BBQ And Mexican Food
01.2016 - 01.2025
  • Calculated payroll deductions by accurately using QuickBooks Payroll and processed payroll to meet preset requirements.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Completed payroll accurately and timely to meet employee expectations.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

QC Manager

East Texas Asphalt
01.2020 - 04.2023
  • Oversaw department of 6 by supervising daily operations, providing technical support and coordinating personnel.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Monitored various construction projects and complied with specifications and regulations.
  • Evaluated product performance, identified opportunities for improvement and implemented changes to facilitate better outcomes.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.

Assistant QC Manager

East Texas Asphalt
01.2007 - 12.2019
  • Improved quality processes for increased efficiency and effectiveness.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Part Time Sales Associate

Lowes Home Improvment
03.2007 - 04.2017
  • Built relationships with customers and community to promote long term business growth.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Monitored service after sale and implemented quick and effective problem resolutions.


Quality Control Technician

East Texas Asphalt
06.1999 - 12.2007


  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Tracked and analyzed product quality data to identify trends and insights.


Education

No Degree - Electronics, Nursing

Angelina College

High School Diploma -

Alto ISD
06.1999

Skills

  • Customer Satisfaction
  • Excellent People Skills
  • Product Knowledge
  • Goal Attainment
  • Quality Assurance
  • Compliance Monitoring
  • Food presentation
  • Sanitation standards
  • Staff leadership
  • Food safety compliance
  • Staff supervision
  • Food pairing
  • Menu development
  • Waste reduction
  • Health inspections
  • Marketing and promotions
  • Portion control
  • Portioning
  • Regulatory compliance
  • Foodservice operations
  • Menu pricing
  • Budgeting and cost control

Certification

  • Certified Food Manager

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Food Manager

Pablo's BBQ and Mexican Food
01.2025 - 06.2026

Life Insurance Agent

Cardinal Senior Benefits
08.2023 - 01.2025

QC Manager

East Texas Asphalt
01.2020 - 04.2023

Payroll Administrator

Pablo's BBQ And Mexican Food
01.2016 - 01.2025

Part Time Sales Associate

Lowes Home Improvment
03.2007 - 04.2017

Assistant QC Manager

East Texas Asphalt
01.2007 - 12.2019

Quality Control Technician

East Texas Asphalt
06.1999 - 12.2007

High School Diploma -

Alto ISD

No Degree - Electronics, Nursing

Angelina College
JORGE CERVANTES