Jorge Cevallos
Miami
Summary
Dynamic Regional Service Manager at ZF Group with a proven track record in operations management and team leadership. Enhanced staff retention and optimized resource allocation, driving high-quality service. Skilled in safety processes and effective communication, fostering a culture of excellence and collaboration across the region.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Service Manager
ZF Group
01.2025 - Current
- Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
- Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
- Promoted a safety-first culture within the region by enforcing compliance with health and safety regulations at all facilities under my oversight.
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
- Enhanced regional service performance by implementing effective management strategies and streamlining processes.
Dealer Development Manager
ZF Group
04.2023 - Current
- Increased dealer network growth by implementing strategic development plans and conducting comprehensive market analysis.
- Facilitated knowledge sharing among dealers through workshops, webinars or other means of communication, fostering a sense of community among the network participants.
- Developed incentive programs to motivate dealers to achieve higher sales targets and expand their customer base.
- Assisted in creating marketing materials for dealer use, resulting in increased brand awareness and lead generation.
Real Estate Agent
United Realty Group
10.2019 - 12.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Field Sales Rep II - Parts
ZF Group
08.2022 - 05.2023
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
Sales Analyst
LATAM Airlines
12.2021 - 08.2022
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Supported sales team performance by creating effective tracking tools and systems for monitoring progress.
Project Manager
Atlantic Underground Contstuction
01.2020 - 12.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FL12-2019
High School Diploma -
Cypress Bay High School
Weston, FL06-2014
Skills
- Safety processes
- Staff training and development
- Operations management
- Scheduling coordination
- Performance metrics analysis
- Time management
- Multitasking
- Reliability
- Team leadership
- Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Achieved Dealer Development by introducing virtual training for online applications.
Certification
- ABYC - Service Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Service Manager
ZF Group
01.2025 - Current
Dealer Development Manager
ZF Group
04.2023 - Current
Field Sales Rep II - Parts
ZF Group
08.2022 - 05.2023
Sales Analyst
LATAM Airlines
12.2021 - 08.2022
Project Manager
Atlantic Underground Contstuction
01.2020 - 12.2021
Real Estate Agent
United Realty Group
10.2019 - 12.2023
Bachelor of Arts - Business Administration And Management
Florida International University
High School Diploma -
Cypress Bay High School
Similar Profiles
Ashish NishanthAshish Nishanth
Manager at ZF GroupManager at ZF Group
Aashish SukkaAashish Sukka
Assistant Manager- at ZF GroupAssistant Manager- at ZF Group
Chandresh GuptaChandresh Gupta
Senior Project Manager at ZF GroupSenior Project Manager at ZF Group
Sudip MandalSudip Mandal
Senior IT Analyst - Procurement Governance at ZF GroupSenior IT Analyst - Procurement Governance at ZF Group
Juan David SotoJuan David Soto
Independent Delivery Driver at Uber Eats, InstaCart, DoorDashIndependent Delivery Driver at Uber Eats, InstaCart, DoorDash