Open To Work
Jorge Cisneros Ortiz
Kennett Square,PA
Summary
Detail-oriented Manager Assistant experienced in budget administration and daily retail operations. Enhanced operational efficiency and customer satisfaction through the implementation of improvement plans and effective staff training on procedures and systems. Fostered a positive workplace culture by resolving customer inquiries and mediating employee conflicts.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Manager/Shift Supervisor
Strabucks
King of Prussia, Pennsylvania
10.2025 - Current
- Managed daily cafe operations for Starbucks retail location.
- Scheduled staff coverage and coordinated shift assignments.
- Monitored staff performance, addressing issues to maintain service quality.
- Coached partners on service standards and beverage preparation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Evaluated store performance, incorporating feedback to enhance operational efficiency.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Trained new team members on POS system and store policies, facilitating smoother onboarding.
- Monitored inventory and ordered supplies for coffeehouse operations.
- Handled cash registers and balanced closing funds.
- Enforced food safety and cleanliness procedures across store areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Researched out-of-stock items to find additional inventory in other store locations.
Assistant Manager
Giant Food Stores
Kennett Square, PA
01.2022 - 09.2025
- Organized schedules, workflows and shift coverage to align with business demands and enhance operational flow.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members, ensuring optimal productivity and meeting team goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved customer inquiries and complaints, effectively addressing issues and maintaining customer satisfaction.
- Recommended adjustments to project timelines and resource allocations to improve outcomes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Crew Member
McDonald's
Kennett Square, PA
08.2018 - 12.2021
- Kept restaurant lobby, front counter and restrooms neat and clean throughout the shift.
- Served food promptly to ensure enjoyable dining experiences for guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Supported team objectives by completing assigned tasks efficiently during shifts. by completing tasks efficiently during shifts. by quickly completing assigned tasks.
- Organized and restocked supplies to support operations and team productivity.
- Warmly greeted visitors to promote great customer service and a positive ordering experience.
- Processed payments on a cash register and counted back bills and change to patrons.
Landscaper
Sanchez
Kennett Square, PA
05.2021 - 09.2021
- Cut and trimmed lawns with power mowers and edgers to enhance the overall landscape appearance.
- Operated landscaping equipment to maintain grounds and remove trees, ensuring safe and aesthetically pleasing environments.
- Maintained lawns by performing regular mowing, trimming, and fertilization to ensure healthy growth. by mulching, aerating, weeding or grubbing.
- Cared for lawns through mulching, aerating, weeding, and grubbing to promote healthy growth and improve curb appeal.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
Education
BBA - Accounting And Business Management
West Chester University of Pennsylvania
West Chester, PA 09.2022 - 09.2026
High School Diploma -
Kennett High School
Kennett Square, PASkills
- Customer Relations
- Sales Strategy
- Sales Monitoring
- Product and Service Knowledge
- Problem Resolution
- Operational efficiency
- Cost Control
- Project management
- Documentation and Reporting
- Administration and Reporting
- Staff Training
- Team Leadership
- Time Management
- Work prioritization
- Complex Problem Solving
- Teamwork and Collaboration
- Microsoft Excel
- Budget analysis
- Goal Setting
- Inventory management
- Customer service
- Team leadership
- Budget control
- Time management
- Coaching and mentoring
- Decision-making
- Shift scheduling
- Clear communication
- Problem-solving abilities
Languages
- Spanish
- English
Work Preference
Job Search Status
Open to workMinimum Desired Compensation
$22/hrTimeline
Manager/Shift Supervisor
Strabucks
10.2025 - Current
BBA - Accounting And Business Management
West Chester University of Pennsylvania
09.2022 - 09.2026
Assistant Manager
Giant Food Stores
01.2022 - 09.2025
Landscaper
Sanchez
05.2021 - 09.2021
Crew Member
McDonald's
08.2018 - 12.2021
High School Diploma -
Kennett High School