Jorge Dejesus
Bristol,CT
Summary
Dynamic Mitigation Technician with expertise in water damage restoration and emergency response planning at Servpro of Middletown/New Britain. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in fire cleaning, water extraction/structure drying, hazardous material handling and mold remediation, ensuring safe and efficient operations in high-pressure environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mitigation Technician
Servpro of Middletown/New Britain
Middletown, CT
02.2024 - Current
Warehouse Package Handler
Fed Ex Ground
Middletown, CT
11.2023 - 12.2023
- Operated material handling equipment to transport packages efficiently within the warehouse
- Sorted and organized packages by destination to streamline shipping processes
- Collaborated with team members to meet daily production goals and deadlines
- Followed safety protocols to ensure a secure working environment for all staff
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
Front Desk Attendant
Sparetime Entertainment
Windsor, CT
09.2023 - 10.2023
- Greeted and checked in guests to ensure smooth arrival experiences.
- Managed reservations and coordinated bookings using property management software.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of front desk area for optimal efficiency.
- Assisted with event coordination, ensuring timely setup and guest accommodations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Warehouse Assistant
Bobs Furniture
Southington, CT
09.2022 - 04.2023
- Conducted inventory checks, ensuring accuracy in stock levels and product availability.
- Assisted in loading and unloading shipments, maintaining workflow efficiency during peak hours.
- Maintained cleanliness and organization of the warehouse to promote safe working conditions.
- Collaborated with team members to streamline processes and reduce operational delays.
- Packaged and labeled products for shipment, adhering to company standards for quality control.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Cook
Frankieshotdogs
Plainville, CT
06.2022 - 08.2022
- Prepared diverse menu items following established recipes and presentation standards.
- Maintained high standards of cleanliness and organization in kitchen areas.
- Assisted in inventory management by tracking ingredient supplies and placing orders.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Arcade Attendant
Sparetime Entertainment
Bristol, CT
05.2021 - 02.2022
- Maintained cleanliness and organization of arcade area to enhance guest experience.
- Assisted customers with game operation and equipment troubleshooting to ensure seamless gameplay.
- Monitored arcade machines for functionality and reported issues to management for prompt resolution.
- Provided exceptional customer service, addressing inquiries and feedback to improve satisfaction levels.
- Collaborated with team members to create engaging promotions and events that attracted guests.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
Education
High School Diploma -
Bristol Central High-school
Bristol, CT06.2021
Skills
- Water damage restoration
- Personal protective equipment
- Decontamination procedures
- Emergency response planning
- Hazardous material handling
- Demolition techniques
- Mold remediation techniques
- Containment barrier construction
- Manual hand tools operations
- Debris removal
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Physical stamina
Certification
Obtained WRT as well as LeadSmart certifications
Timeline
Mitigation Technician
Servpro of Middletown/New Britain
02.2024 - Current
Warehouse Package Handler
Fed Ex Ground
11.2023 - 12.2023
Front Desk Attendant
Sparetime Entertainment
09.2023 - 10.2023
Warehouse Assistant
Bobs Furniture
09.2022 - 04.2023
Cook
Frankieshotdogs
06.2022 - 08.2022
Arcade Attendant
Sparetime Entertainment
05.2021 - 02.2022
High School Diploma -
Bristol Central High-school