Jorge Dominguez
Miami Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Advisor
Braman Cadillac
01.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Sales Associate
Braman Cadillac
08.2019 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Automotive Sales Consultant
Volvo Of North Miami
03.2017 - 07.2019
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Automotive Sales Consultant
Vera Cadilac Dealership
09.2013 - 07.2017
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Education
Miami Dade College
Miami, FLHigh School Diploma -
Homestead Senior High School
Homestead, FL08.1983
Skills
- CRM Software
- Computer Skills
- Repairs Scheduling
- Data Entry
- Customer Service
- Customer Retention
- Staff Education and Training
- Conflict Resolution
- Call Center Operations
- Performance Goals
Languages
Spanish
Professional Working
Timeline
Service Advisor
Braman Cadillac
01.2022 - Current
Sales Associate
Braman Cadillac
08.2019 - Current
Automotive Sales Consultant
Volvo Of North Miami
03.2017 - 07.2019
Automotive Sales Consultant
Vera Cadilac Dealership
09.2013 - 07.2017
Miami Dade College
High School Diploma -
Homestead Senior High School
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