William Harless
Lexington Park,MD
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Subaru Of Sterling
05.2023 - 06.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained accurate records of warranty transactions in internal databases.
Parts Sales
AutoZone
06.2021 - 08.2022
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Education
No Degree - Engine Performance With Undercar Specialist
Montgomery College
08-2022
High School Diploma -
Leonardtown HighSchool
06-2019
Skills
- Engine Efficiency Analysis
- Suspension System Expertise
- Subaru Vehicle Maintenance
- Subaru Performance Tuning
- Subaru Master/Sr Advising
- Tech-Savvy
- Computer skills
- CRM software
- Sales expertise
- Technical support
- Team collaboration
- Order fulfillment
- Work order interpretation
- Claims processing
- Warranty analysis
- Records maintenance
- Warranty management
- Recordkeeping skills
- Software applications
- Claims submissions
- Paperwork processing
- Payment issuing
- Paperwork coordination
- Compliance monitoring
- Policy management
- Service level agreements
- Warranty claims processing
- Documentation processing
- Denied claims identification
Certification
- Undercar Specialist, Montgomery College - 2022
- Engine High Performance Training - 2022
- Certified Master Subaru Advisor, Subaru Of America - 23- Current
Languages
English
Native or Bilingual
2023 and 2024 Master Service Advisor
Through Manufacture Training and KSI scored earned a 2023-24 Master Service advisor award from Subaru.
Timeline
Service Advisor
Subaru Of Sterling
05.2023 - 06.2025
Parts Sales
AutoZone
06.2021 - 08.2022
High School Diploma -
Leonardtown HighSchool
No Degree - Engine Performance With Undercar Specialist
Montgomery College
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