Jorge Enciso
Austin
Summary
Seasoned Consultant with background in developing and implementing successful business strategies. Strong track record in identifying opportunities for operational improvement, driving efficiency, and facilitating change management initiatives. Demonstrated skills in project management, strategic planning and team leadership. Significant contributions made to enhance organizational growth and profitability in previous roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultant
AT&T
Austin
01.2023 - Current
- Led strategic initiatives to enhance customer engagement and service delivery.
- Developed comprehensive training materials for new consultant onboarding processes.
- Collaborated with cross-functional teams to optimize operational workflows and efficiency.
- Analyzed market trends to provide insights for business development strategies.
- Managed client relationships to ensure alignment with project goals and objectives.
- Evaluated performance metrics to identify areas for process improvement and innovation.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Identified needs of customers promptly and efficiently.
Area Sales Manager
AT&T
Austin
01.2021 - 01.2023
- Led regional sales strategy to enhance customer engagement and satisfaction.
- Trained and mentored new sales representatives on best practices and techniques.
- Analyzed market trends to identify new business opportunities for growth.
- Conducted regular performance reviews to assess team effectiveness and goals.
- Implemented training sessions on product knowledge and sales strategies.
- Monitored sales team performance and provided effective training to help each reach targets.
- Developed and implemented strategic sales plans to accommodate corporate goals.
Store Manager
AT&T
Austin
01.2019 - 01.2021
- Managed daily store operations and ensured compliance with company policies.
- Led a team of employees in delivering exceptional customer service experiences.
- Trained new staff on product knowledge and sales techniques to enhance performance.
- Oversaw inventory management processes to maintain optimal stock levels.
- Conducted performance reviews and provided constructive feedback to team members.
- Resolved customer inquiries and issues efficiently, fostering positive relationships.
- Developed strategies to maximize sales and profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
MD-102 - Endpoint Administration
Microsoft
05.2026 - 05.2026
Some College (No Degree) - Accounting
The University of Texas At El Paso
El Paso, TXSkills
- Customer relationship management
- Data analysis
- Project management
- Process improvement
- Training development
- Team collaboration
- Operational efficiency
- Integrity and honesty
- MS office
- Performance assessments
Languages
Spanish
Professional
Certification
- Microsoft Endpoint Administrator
Accomplishments
- Top Market 2023
- Top Store 2020
References
References available upon request.
Timeline
MD-102 - Endpoint Administration
Microsoft
05.2026 - 05.2026
Consultant
AT&T
01.2023 - Current
Area Sales Manager
AT&T
01.2021 - 01.2023
Store Manager
AT&T
01.2019 - 01.2021
Some College (No Degree) - Accounting
The University of Texas At El Paso