JORGE ESTRADA
El Mirage,AZ
Summary
Seeking a full time job for a better future. Great communication skills & customer service skills. Willing to go the extra mile to see the customers happy. In addition, I'm competent in configuring and troubleshooting Satellite transmission systems and perform routine services on any telecommunication system. Currently graduated from Rio Salado Community College and have received an Associates degree in General Business, and seeking an opportunity to incorporate the skills that acquired from obtaining earning Associates degree. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in protection plan sales. Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
16
16
years of professional experience
Work History
Customer Service
Directv
01.2013 - Current
- Associates In general business
- Great skills, awesome listener, also knows how to make customer's happy
- Advanced computer experience, also know how to read & write reports
- As a technician I take my job very seriously and always strive to get things done safely and in the best way possible
- I am also proud to say that I was part of the safety committee where we held monthly safety meetings to talk about a safety topic and to come up with a presentation for my team.
DIRECTV Technician
DIRECTV
01.2015 - 01.2023
- Accomplishments
- Avid (Advancement Via Individual Determination)
- Leadership class which I learned how to become self-motivated & how to motivate others
- Great vibes & learned how to stay positive in the worst circumstances
- Border Patrol Explorers
- Head explorer; Committed & determined to finish until the end
- Very strict & formal attitude
- Learned how to coordinate myself through situations, In m day-to-day job I am responsible for hooking up advanced technology for customers to help them get their tv entertainment
- Also, I am responsible for inventory charts, expenses, and the responsibility of operating a company owned vehicle.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
Certified forklift Operator
Ajo Unified school
01.2013 - 01.2015
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer service
IGA Olsen's, AJO
01.2008 - 01.2013
- Stocking, bagging, and meeting customers' needs
- Meeting & greeting customers on a daily basis
- Helping customers out regularly.
Education
Associate of Science - Business
Rio Salado Community College
Tempe, AZ05.2023
Skills
- Management
- Safety
- Vehicles of different make and models
- Budgets/Profit and Loss
- Account Closing
- Understanding Customer Needs
- Sales Report Generation
- Problem Resolution
- Corrective Actions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Full Professional
Timeline
DIRECTV Technician
DIRECTV
01.2015 - 01.2023
Certified forklift Operator
Ajo Unified school
01.2013 - 01.2015
Customer Service
Directv
01.2013 - Current
Customer service
IGA Olsen's, AJO
01.2008 - 01.2013
Associate of Science - Business
Rio Salado Community College
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