Jorge Franco
Oakland
Summary
Dynamic professional with a proven track record in production and hospitality management, excelling in driving efficiency and quality within fast-paced environments. Expertise in machinery operation, adherence to safety protocols, and seamless adaptation to evolving production needs complements a strong ability to enhance guest experiences and optimize workflow. Collaborative team player dedicated to achieving exceptional results while fostering a culture of continuous improvement and operational excellence. Committed to leveraging diverse skills to meet and exceed organizational goals in any setting.
Overview
14
14
years of professional experience
Work History
Production Associate
Tesla
Fremont, CA
10.2020 - Current
- General assembly for the Model Y.
- Demonstrate flexibility to perform multiple different tasks and stations throughout a 12 hour work period.
- Properly handle tools and perform to the safety standards of area.
- Working in a team scenario while maintaining a standard of completion in a set time frame per task.
- Operated automated machinery to enhance production efficiency and adherence to safety protocols.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Operated production machinery to ensure efficient assembly line processes.
Front Office Supervisor/Manager on Duty
Hotel Adagio
San Francisco, CA
03.2018 - 04.2020
- Supervising procedural aspects of the hotel's front office, maintaining a presence during peak traffic periods.
- Observing employees while they work to ensure that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner.
- Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
- Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
- Assisting employees with questions and problems as they occur.
- Ensuring that all Elite guests, VIP guests and repeat guests are identified, recognized and pre-blocked.
- Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
- Monitoring cash handling, credit card totals and deposit slips to ensure accuracy.
- Ensuring that all safety and security policies and procedures are followed.
- Assisting with the training, coaching and development of team members.
- Assisting with interviewing and hiring team members.
- Managing and resolving all guest complaints and compliments in a professional and courteous manner.
- Maintaining an up to date working knowledge of all property amenities as well as any special events.
Hotel Front Desk Agent
Hotel Adagio
San Francisco, CA
08.2017 - 03.2018
- Checking guests in and out of the hotel in a efficient, courteous and professional manner. Ensuring that special requests are noted and fulfilled.
- Communicating with all departments regarding in house VIPs and any special requests/needs. Promoting and selling special hotel programs, special rate packages and upgrades when appropriate.
- Interacting with hotel associates in a professional manner, assisting other departments with necessary information.
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
- Managing and resolving all guest complaints and compliments in a professional and courteous manner.
- Listening and responding to guest inquiries using a positive, clear speaking voice.
- Associate of the Month (December 2017)
Soccer Coach
Happy Feet South Florida
Boca Raton, FL
03.2016 - 07.2017
- Ability to embody the core ideals of the company while remaining professional at all times.
- Lead soccer sessions with toddlers and kids ages 2-8.
- Train assistant coaches on company curriculum and Happy Feet ideals.
- Greet pre-school teachers and directors so as to cultivate the company's relationships with pre-schools.
- Ability to manage and perform with large groups of kids under my supervision.
- Ability to keep high levels of energy and work under pressure.
- Ability to educate while still having fun.
- Flexible availability.
- Assist other coaches when needed.
- Perform sessions while applying Happy Feet curriculum to improve fine and gross motor skills in children.
- Promote a healthy and active lifestyle using soccer.
- Ability to instill confidence through the curriculum and mini activities.
- Utilize common children's games to improve coordination and fitness.
Sales Associate
Finish Line, Towncenter Mall
09.2015 - 03.2016
- Represent the company in a professional manner at all times.
- Demonstrate the ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Greet customers and provide exceptional customer service.
- Organize and maintain store cleanliness.
- Have thorough knowledge of products and promotions in order to properly answer questions.
- Apply promotions and discounts to total transactions on POS.
- Product up-selling.
- Membership selling and enrolling.
- Always posses a positive attitude and the ability to smile under all circumstances.
- Participate in training in order to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
Customer Service Representative/Sales
Comcast
12.2013 - 07.2014
- Provide excellent customer service.
- Demonstrate and set up products.
- Visit corporate accounts and explain current services.
- Retain existing customers by using various sales and retention techniques.
- Establish and maintain relationships with corporate accounts.
- Selling and up-selling of products as they pertain to certain accounts.
- Ability to evaluate customer needs and provide appropriate products as solutions.
- Develop prospect lists.
- Exceptional product knowledge in order to best accommodate customers.
- Provide support to the management team in terms of scheduling and leadership when they are not available.
- Attend meetings and trainings to assure product knowledge.
Overnight Sales Associate
7-Eleven
04.2013 - 10.2013
- Provide great customer service.
- Clean or sanitize work areas, utensils, or equipment.
- Clean service areas.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Restock and replace gas pump receipt papers to ensure proper performance.
- Order, receive, or stock supplies or retail products.
- Receive and process customer payments.
- Prepare and serve foods.
- Advertise promotions and new inventory to encourage the sale of said items.
- Stock customer service stations with paper products or beverage preparation items.
- Take out garbage.
- Wrap, label, or date food items for sale.
- Create signs to advertise store products or events.
- Set up or restock product displays.
Support Team Member
Macy's, Towncenter Mall
06.2012 - 02.2013
- Demonstrate the ability to support and contribute to community team.
- Greet customers and provide exceptional customer service.
- Organize and maintain store cleanliness.
- Receive and process merchandise to floor ready standards and assist the Support Team Lead with the placement of merchandise on the sales floor.
- Restock and replenish all sales floor items.
- Have thorough knowledge of products and promotions in order to properly answer customer questions.
- Process damages, and transfers to vendor merchandise.
- Assist the Support Team Lead with the movement of fixtures and merchandise for new products, season changes, clearance sets and other promotions.
- Assist in inventory and markdown processes.
- Assure stockroom cleanliness and organization.
- Always posses a positive attitude and the ability to smile under all circumstances.
- Participate in training in order to comply with new or existing laws.
- Ability to work a flexible schedule including holidays.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL06-2010
Skills
- Hospitality experience
- Proficient in computer applications
- Time management expertise
- Effective communication
- Efficient multitasking
- Production support
- Customer service
- Quality assurance
- Hospitality Experience
- Sales experience
- Collaborative negotiation techniques
- Supervising experience
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Associate
Tesla
10.2020 - Current
Front Office Supervisor/Manager on Duty
Hotel Adagio
03.2018 - 04.2020
Hotel Front Desk Agent
Hotel Adagio
08.2017 - 03.2018
Soccer Coach
Happy Feet South Florida
03.2016 - 07.2017
Sales Associate
Finish Line, Towncenter Mall
09.2015 - 03.2016
Customer Service Representative/Sales
Comcast
12.2013 - 07.2014
Overnight Sales Associate
7-Eleven
04.2013 - 10.2013
Support Team Member
Macy's, Towncenter Mall
06.2012 - 02.2013
High School Diploma -
Monarch High School