JORGE GARCIA
San Diego,CA
Summary
Personable Customer Service professional offering over 12 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges and focused on surpassing expectations and driving team success.
Overview
15
15
years of professional experience
Work History
Service Resolution Professional
LPL Financial
01.2022 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Sought ways to improve processes and services provided.
- Provided back up for customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Order Taker/ Barback
Hilton San Diego Resort & Spa
01.2008 - 09.2017
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register
- Maintained high standards of customer service during high-volume, fast-paced operations
- Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts. This increased ticket sales by 10%
- Restocked bags, cups, lids, sauces and other counter supplies.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Education
Bachelor Of Arts - Public Administration
2021
- Coursework in Business Administration, Communications and Accounting
- Student government representative
Associate of Science - Economics
2017
- Coursework in Business Administration
Skills
- Bilingual in English and Spanish
- Employee Development
- Ability To Learn Quickly
- Leadership Skills
Timeline
Service Resolution Professional - LPL Financial
01.2022 - Current
Order Taker/ Barback - Hilton San Diego Resort & Spa
01.2008 - 09.2017
National University - Bachelor Of Arts, Public Administration
San Diego Mesa College - Associate of Science, Economics