Jorge Garcia
Oakdale,CA
Summary
Dynamic and detail-oriented Cable Technician with hands-on experience at Comcast, specializing in cable installation, signal testing, and system troubleshooting. Known for delivering exceptional customer service and maintaining high standards of performance and reliability. Strong communicator with a proven track record of resolving complex technical issues efficiently and collaboratively. Dedicated to enhancing service quality and ensuring client satisfaction through proactive problem-solving and teamwork.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cable Technician
Comcast
Modesto, CA
05.1999 - Current
- Ensured all cable installations met strict safety regulations and industry quality standards.
- Inspected cable lines to detect and address damage, corrosion, or signal issues.
- Responded quickly to emergency service calls, resolving critical connectivity and hardware issues.
- Collaborated with customers to explain available services, resolve technical concerns, and provide hands-on support.
- Conducted testing on newly installed cables using equipment such as voltmeters, signal level meters.
- Performed system diagnostics using speed, ping, and latency tests to identify and correct service disruptions.
- Installed and configured modems, routers, and networking hardware for new and existing customers.
- Measured signal strength at utility poles and made necessary adjustments to ensure strong, consistent service.
- Used advanced diagnostic tools to fine-tune equipment for peak performance.
- Maintained a clean, safe work environment and adhered to company protocols and standards.
Network Communication System Specialist
US Army
Fort Bragg, NC
09.1995 - 11.1998
- Monitored system performance and proactively identified issues to minimize downtime and maintain service continuity.
- Executed hardware and software installations, system upgrades, diagnostics, and ongoing maintenance.
- Maintained accurate inventory records of hardware components and networking equipment.
- Installed, configured, and repaired network infrastructure including fiber optic, Ethernet, and other data cabling.
- Diagnosed and restored network operations through the setup and maintenance of routers, switches, and related devices.
- Collaborated effectively with staff and management, building strong relationships to ensure seamless IT support and service delivery.
Education
Associate in Electronics - Avionics Technician
High Tech Institute
Phoenix, AZ08-1994
Skills
- Cable Installation & Signal Testing – Skilled in installing, configuring, and testing cable systems to ensure optimal performance
- Diagnostic & Technical Testing – Proficient in identifying and resolving complex technical issues through systematic diagnostic procedures
- Customer Service & Support – Committed to delivering high-quality service and support to clients, ensuring satisfaction and loyalty
- Technical Support – Experienced in troubleshooting hardware and connectivity issues both on-site and remotely
- Attention to Detail – Accurate and thorough in completing tasks, from installations to final system checks
- Problem Solving – Strong analytical skills to quickly assess issues and implement effective solutions
- Effective Communication – Able to clearly explain technical concepts to non-technical customers and team members
- Time Management & Organization – Capable of managing multiple tasks and appointments in fast-paced environments
- Team Collaboration – Works well within cross-functional teams to achieve shared goals and improve service delivery
- Customer Relations & Engagement – Builds rapport with clients to foster trust and encourage long-term relationships
- Computer Proficiency – Comfortable using service software, digital tools, and reporting systems
- Multitasking – Efficient in handling multiple service calls, installations, and customer inquiries simultaneously
Affiliations
- like to workout,work on old cars and spend time with family
Certification
- certified fiber optic tech
Timeline
Cable Technician
Comcast
05.1999 - Current
Network Communication System Specialist
US Army
09.1995 - 11.1998
Associate in Electronics - Avionics Technician
High Tech Institute
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