JORGE GARZA
EAGLE PASS,US
Summary
Skilled at deterring criminal activities by being a strong security presence. Strategic and forward-thinking with good analytical abilities and a superior attention to detail. Bilingual Surveillance Operator known for keeping a watchful eye on suspicious activity and behavior in large gaming settings. Resilient professional knowledgeable in table games, slots and cage procedures. Looking to take on a new position working with a diverse group of people at a great company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Surveillance Officer
Kickapoo Gaming Commission
Eagle Pass , TX
2023.03 - Current
- Performed visual surveillance of the facility and surrounding grounds to detect any suspicious activity.
- Monitored security cameras, alarms, and other equipment to ensure proper functioning and alert management to any discrepancies or malfunctions.
- Communicated effectively with fellow officers about their observations during shifts so that any suspicious activity could be reported promptly.
- Created detailed reports on all incidents that occurred during shift including descriptions of individuals involved and action taken.
- Maintained records of daily activities, events, visitors, vehicles. for review by management staff.
- Established relationships with local law enforcement agencies so that they could be notified immediately if anything out of the ordinary was observed on site.
- Identified potential threats before they became major issues through proactive monitoring techniques such as scanning crowds for suspicious behavior or looking for patterns in previous incidents.
Security Officer
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass , TX
2020.03 - 2023.03
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Checked for safety hazards and took corrective action when necessary.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Jewelry Sales Associate
Kay Jewlers
Eagle Pass , TX
2019.10 - 2020.01
- Greeted customers and provided excellent customer service.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Resolved customer complaints in a professional manner.
- Received inventory shipments and stocked shelves with merchandise.
Sales Associate
GameStop
Eagle Pass , TX
2019.10 - 2020.01
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Collected payments and provided accurate change.
- Provided accurate information about products, prices and services.
Retail Customer Sales Associate
HEB Grocery Store
Eagle Pass , TX
2015.09 - 2019.01
- Managed multiple tasks simultaneously while providing excellent customer service.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Ensured compliance with company policies and regulations related to customer service operations.
- Operated cash register to process sales transactions accurately and efficiently.
- Promoted sales by suggesting additional items that complimented their purchase.
- Assisted with the setup, stocking, and maintenance of merchandise displays in accordance with company standards.
- Utilized product knowledge to inform customers about product features, pricing options.
- Provided customer service and assistance to customers in locating products and making purchasing decisions.
Education
Bachelor of Arts - History
Sul Ross State University
Eagle Pass, TX2022-05
Associate of Arts - General Arts
Southwest Texas Junior College
Eagle Pass, TX2018-05
Skills
- Documentation Skills
- Video Surveillance
- Surveillance Expertise
- Guest Observations
- Access Control
- Intelligence Gathering
- Reporting Skills
- Law Enforcement Collaboration
- Incident Documentation
- Asset Protection
- Suspicious Activity Monitoring
- Physical Fitness
- Quick Learner
- Suspicious Activity Surveillance
- Enforcement of Policies and Procedures
Timeline
Surveillance Officer
Kickapoo Gaming Commission
2023.03 - Current
Security Officer
Kickapoo Lucky Eagle Casino Hotel
2020.03 - 2023.03
Jewelry Sales Associate
Kay Jewlers
2019.10 - 2020.01
Sales Associate
GameStop
2019.10 - 2020.01
Retail Customer Sales Associate
HEB Grocery Store
2015.09 - 2019.01
Bachelor of Arts - History
Sul Ross State University
Associate of Arts - General Arts
Southwest Texas Junior College
Similar Profiles
Steven KleinSteven Klein
Executive Director at Kickapoo Tribe of Oklahoma Gaming CommissionExecutive Director at Kickapoo Tribe of Oklahoma Gaming Commission
Wynona WewenesWynona Wewenes
Surveillance Officer at Kickapoo Tribe Gaming CommisionSurveillance Officer at Kickapoo Tribe Gaming Commision
DEREK DEKKERDEREK DEKKER
Gaming Internal Auditor at Ho-Chunk Nation Gaming CommissionGaming Internal Auditor at Ho-Chunk Nation Gaming Commission